Global Email Filters problem - Sendmail directory missing

unifique

• April 07, 2025 14:37

Hello

I noticed that our clients were having trouble creating filters in the "Global Filters" option and upon investigating the situation, I noticed that the /usr/sbin/sendmail directory was missing.

Global Email FIlters Error:

Missing /usr/sbin/sendmail directory:

I fixed the situation by running the following script:

/usr/local/cpanel/scripts/check_cpanel_pkgs --fix

Running the command:

After running this script, the directory was restored. Is there any reason or motive for this to be happening on multiple cPanels?

Problem solved:

My server:

OS: CloudLinux release 9.5 (Vyacheslav Zudov)
cPanel Version: 118.0.41

 

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  cPRex Jurassic Moderator

  • April 08, 2025 16:30

  Hey there!  I don't have a good explanation for this behavior as that specific file is handled by the Exim package itself:

  [root@host ~]# rpm -qf /usr/sbin/sendmail
  cpanel-exim-4.98.1-2.cp118~el8.x86_64

  so it would be odd that the file was missing.  The fix you ran reinstalled exim, which replaced the missing file, but at this time I don't have any other reports of this behavior happening.

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  unifique

  • April 08, 2025 20:17

  Thanks cPRex, I will monitor the situation. Just to give you some context, the same problem occurred on at least two cPanel servers.

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