cannot running database after upgrade to latest version of mysql
hallo team cpanel
we have problem after upgrade mysql from 8.0 to 8.4
for detail problem we try to upgrade version of database after we receive notification of availabel from new version.we try to upgrade without read step by step of how we should upgrade. in the step 4 from 5 the installation process stopped for long time. we try to refresh the page and all the configuration of profile cannot active and database configuration show error like below
(XID rksnpw) The system failed to determine the “mysqld” version. at /usr/local/cpanel/Cpanel/MysqlUtils/Version.pm line 197.
Cpanel::MysqlUtils::Version::current_mysql_version() called at whostmgr/bin/whostmgr7.pl line 1526
main::wh_sql_config("wh-sql-config") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 384
Whostmgr::Dispatch::_do_call("wh-sql-config", HASH(0x22baad8), HASH(0x22bad48)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 177
Whostmgr::Dispatch::dispatch("wh-sql-config", 1, ARRAY(0x22babb0)) called at whostmgr/bin/whostmgr7.pl line 247
we also check from command line the mysqld are disable and mysql cannot reactivate again.
we try to follow a serveral availabel tutorial of cpanel documentation but still cannot success.
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Hey there! It sounds like MySQL isn't installed on the machine at this point. To avoid data loss it would be best to work with your host or admin with access to the server to troubleshoot this issue. If your license is purchased directly through us please submit a ticket so we can check this out.
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HI cPRex
Thanks for the reply
as your suggestion, i will try to open ticket for this case.
thank you
regard
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hi cPRex
i have submit ticket with Ticket ID: 95675751
can you process it ASAP?
thank you
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Thanks for getting that submitted - I gave that emergency status since the service is offline so someone will be replying soon.
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thank you, i apreciate it
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