Transfer tool only restoring 1 account at a time

Dan Joseph

• April 09, 2025 16:35
• Edited

The default is 48 threads on a brand new server, but it's only doing one restore at a time (only one instance of rsync)
https://tinyurl.com/2cgbh26v

We tried reducing to 10 threads, but the result was the same. Can you point us in the right direction?

Thank you!

• 

  cPRex Jurassic Moderator

  • April 10, 2025 17:41
  • Edited

  <redacted due to outdated information>

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  Dan Joseph

  • April 10, 2025 17:32

  Thanks for the response. You can see the option in this screenshot:
  https://tinyurl.com/2cgbh26v
  
  It's in the advanced section of the transfer tool. It's on all our servers like this.
  
  Thank you

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  cPRex Jurassic Moderator

  • April 10, 2025 17:41

  Well, I just learned our documentation is wrong, and I've submitted a request to get that updated - thanks for pointing this out!

  We do have another report from a user last night that additional threads were not being used, but I wasn't able to reproduce this on a test machine.  If you could submit a ticket where we can see this in action that would help us diagnose the issue.

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  Dan Joseph

  • April 10, 2025 18:36

  Thank you. Yes, I noticed the same thing. Even at 5 threads setting, I could only see one thread in the processes. Where can I open a ticket?
  
  Thanks!

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  cPRex Jurassic Moderator

  • April 10, 2025 21:17

  You would be able to do that through WHM >> Create a Support Ticket if your license is purchased through us.  If the license was purchased through a third party it will direct you to their support.

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