Transfer tool only restoring 1 account at a time
The default is 48 threads on a brand new server, but it's only doing one restore at a time (only one instance of rsync)
https://tinyurl.com/2cgbh26v
We tried reducing to 10 threads, but the result was the same. Can you point us in the right direction?
Thank you!
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<redacted due to outdated information>
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Thanks for the response. You can see the option in this screenshot:
https://tinyurl.com/2cgbh26v
It's in the advanced section of the transfer tool. It's on all our servers like this.
Thank you0 -
Well, I just learned our documentation is wrong, and I've submitted a request to get that updated - thanks for pointing this out!
We do have another report from a user last night that additional threads were not being used, but I wasn't able to reproduce this on a test machine. If you could submit a ticket where we can see this in action that would help us diagnose the issue.
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Thank you. Yes, I noticed the same thing. Even at 5 threads setting, I could only see one thread in the processes. Where can I open a ticket?
Thanks!0 -
You would be able to do that through WHM >> Create a Support Ticket if your license is purchased through us. If the license was purchased through a third party it will direct you to their support.
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Same thing is happening to me. What may be causing this? Destination server is brand new.
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We've been seeing this for a while now as well across lots of different servers. Doesn't seem to matter what the spec of the source or destination server is, it will only do one restore at a time whereas previously it would always do 5 concurrent restores out of the box, without any setting changes.
The OS in use when we see this happening is CloudLinux 8 if that is of any help.
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Mario Franco - could you submit a ticket so this can be investigated on the machine?
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