Email Deliverability Issues from Webmail

Shrikant Steel

• April 14, 2025 07:30

Hello I'm nisha from Shrikantsteel.com. Hi, I'm experiencing issues with email deliverability from my cPanel Webmail. Some emails are ending up in recipients' spam folders. SPF, DKIM, and DMARC are enabled. Any suggestions to improve this?

• 

  rbairwell

  • April 14, 2025 21:10

  It's could be many reasons - have you tried sending a test email to systems such as https://mxtoolbox.com/deliverability or https://www.checktls.com/TestSender : do those show any errors?

  0
• 

  William Del Piero cPanel Staff

  • April 15, 2025 15:03

  Hi,

   

  Have you checked the Email Deliverability interface in cPanel to confirm that the SPF, DKIM and PTR records are valid? Even if the records are enabled in cPanel/WHM, this does not necessarily mean they are valid. For example, if your domain uses a 3rd party DNS provider the DKIM and SPF record would need to be manually created as TXT records at the DNS provider. 

  0

Please sign in to leave a comment.