SSL Certificate Expired | Auto SSL not working
Good Day,
i need help, our domain certificate has expired beginning of April since then 1-Grid my ISP are unable to solve the issue, and i need assistance in getting this resolved,
i have run auto SSL multiple times, i have uninstall SSL cert and install again but for some reason when i go to "our" our web site it shows that cert cpcontacts.domain.com has expired and gives me the following error :net::ERR_CERT_DATE_INVALID
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Hey there! I edited your post as we can't share domain names on the Forum. However, I don't see a problem with the SSL on the site when I checked the domain in a browser just now. Is it possible that it fixed itself with a recent update from AutoSSL? The main t*****.co.za domain is working well for me and shows as secure.
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HI,
Thank you, but from my side it still happening showing unsecure, even testing with my pc and phone, deferent ISP on Phone and PC, i also checked the ssl checker https://www.sslshopper.com/ssl-checker.html#hostname=domain.co.za and i am getting an ssl unsecure. same with MXtoolbox. i have also cleared cache.
twkcom.co.za resolves to 41.185.64.31
Server Type: nginx
The hostname (twkcom.co.za) is correctly listed in the certificate.
This certificate has expired (16 days ago). Renew now.
Common name: cpcontacts.twkcom.co.za
SANs: cpanel.twkcom.co.za, cpcalendars.twkcom.co.za, cpcontacts.twkcom.co.za, mail.twkcom.co.za, twkcom.co.za, webdisk.twkcom.co.za, webmail.twkcom.co.za, www.twkcom.co.za
Valid from December 31, 2024 to March 31, 2025
Serial Number: 04c1f98202a8d5dcc3971be39212ceff7543
Signature Algorithm: sha256WithRSAEncryption
Issuer: R10
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Do you have access to WHM or just access to your specific cPanel account? If you have WHM access I would just delete the SSL for the domain and recreate it as that would issue an entirely new certificate.
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i have un-install the certificate but still no luck, is there a way to completely remove this Cert, and where would it be on the file manager in cpanel.
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Using that WHM function does completely remove the certificate.
At this point it would likely be best to create a ticket so this can be examined directly on the server.
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This has been logged with 1-Grid my hosting provider and it seems that are not able to resolve this issue. its since starting of April, is there assistance from Cpanel themself to assist.
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Yes, they should escalate the ticket to us if they can't resolve it.
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Thank you, can you please confirm what you see on ssl cert for <redacted>
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The site is very slow, but I see a WordPress setup page with a working SSL right now.
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Have you tried a different browser? I really don't see anything wrong with the site on my end.
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I see an expired Let's Encrypt certificate
Expires On Tuesday 1 April 2025 at 06:02:40In Chrome browser0 -
Same what i see, SSl cert.
i have tried different web browsers, different internet service providers, clear cache, test other dns providers, but on ssl checker and mx toolbox i am getting the same ssl error.
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I don't have a good explanation for that behavior since I'm not directed to that site at all. Mine was a basic WordPress configuration page, as if there was a new WordPress install.
It seems like there could be DNS issues with the domain that are keeping the site from displaying properly at various geographic locations, but there won't be anything I can do on my end to help fix this.
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who can be of assistance of helping me to get this resolved. could this be 1-grid that needs to check server side.
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Only your host will be able to fix it, and if they can't they need to escalate the ticket to us.
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