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Elevation process failed during stage 4.

serdar Sahin

I am attempting to use the Elevate script to update VPS (ihs Telekom) Almalinux 8 to 9.
It failed at stage 4 and I don't know what to do to complete the update. 
I've searched forum and the web for solutions. I see a few things similar but nothing I have tried has worked. 
Can anyone figure out what is going on and at the very least point me in the right direction? Many Thanks!

Here is the cpanel elevate log picture

Comments

8 comments

Date Votes
  • serdar Sahin

    Ekstra info : After this error, I checked logs and I'm see SSL error.. I think mybe prolem is this.

     

    [root@vds ~]#  yum makecache
    ELevate                                                                                                     0.0  B/s |   0  B     00:00
    Errors during downloading metadata for repository 'elevate':
      - Curl error (77): Problem with the SSL CA cert (path? access rights?) for https://repo.almalinux.org/elevate/el8/x86_64/repodata/repomd.xml [error setting certificate file: /etc/pki/tls/certs/ca-bundle.crt]
    Error: Failed to download metadata for repo 'elevate': Cannot download repomd.xml: Curl error (77): Problem with the SSL CA cert (path? access rights?) for https://repo.almalinux.org/elevate/el8/x86_64/repodata/repomd.xml [error setting certificate file: /etc/pki/tls/certs/ca-bundle.crt]

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  • serdar Sahin

    I fixed SSL problem, But elevation process is not contiune.

    Cpanel is not working now.
    how can I contiune from stage 4 or back to 1st step or repair ?

     

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  • serdar Sahin

    when I try install script

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  • serdar Sahin

    Removed crashed kernels.., now could you help me? how can I solve and fix my whm&cpanel

     

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  • cPRex Jurassic Moderator

    Hey there!  From your first image, do you see any additional data about the failure in /var/log/leapp/leapp-upgrade.log or /var/log/leapp/leapp-report.txt?  That's the first place to look for information about why the failure happened, but without more data on the reason for the failure I can't make any recommendations for this situation.

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  • serdar Sahin
    • Edited

    Hi thank you answer,

    log files is here:

    https://185.255.4.230:15408/down/LZeIMOOCPLHs.gz 

    leapp-upgrade.log  https://185.255.4.230:15408/down/3TbyExUHKutj.log 

    leapp-report.txt  https://185.255.4.230:15408/down/sbHRXDe65XRV.txt 

     

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  • cPRex Jurassic Moderator

    I'm not able to access any of those links.

    Since you have access to the log it would be best for you to check near the end of each to see if there is anything helpful.

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  • Andrew
    • Edited
    Translate

    Trying to run cPanel installer on a server which already have this installed is a very bad idea. It looks like Stage 3 was not completed successfully when the server first would have booted into Almalinux 8 kernel and replace CentOS 7 packages with Alma 8. Do you still have the Elevate OS entry in your grub config. If so you should boot into that again and via KVM (console) you should monitor the process and see how it goes (or where it got stuck exactly).

    Andrew N. - cPanel Plesk VMWare Certified Professional
    Do you need immediate assistance? 20 minutes response time!* Open a ticket
    EmergencySupport - Professional Server Management and One-time Services

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