NS records in Zoneeditor
Hi,
searching for a way to let the customers add NS records for their zones/subdomains i've found https://support.cpanel.net/hc/en-us/articles/360049940794-How-do-I-create-a-subzone-aka-delegate-a-subdomain
But using cPanel there the mentions records are not available? cPRex I guess you have more experience on that, am I looking at the wrong place within cPanel?
Thanks!
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Hey there! cPanel has never let a customer adjust their own NS records. Although this has been brought up in the past, we have always rejected this feature request as it would lead an increased support burden for server administrators since customers tend to accidentally break their website with the ability to make this change.
If this change needs to happen it would need to be done at the WHM level by the admin.
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Hi - thank you for the information - of course this won't be a good idea for the main domain/zone NS records. But for subdomains there is still a need of setting NS records for sub-delegation purposes.
example.com is the hosting domain - of course NS shouldn't be editable within cPanel, only WHM.
But it should be possible to add something like:homebase.example.com NS ns3.zoneedit.com
homebease.example.com NS ns1.zoneedit.comor something like that - to delegate subdomains/records to other nameservers.
As cPanel is the authoritative nameserver for the whole domain, not being able to have NS records for subdomains makes people choose another provider/hoster where this is possible (without cPanel of course too I guess).
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Do the details from that support article not resolve the issue for you? It seems like that article is the best way to perform that delegation.
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That's the problem - doesn't work like described I guess:
- For cPanel: Home » Domains » Zone Editor
- Find the domain you would like to delegate the subdomain to and click on Manage for cPanel, and edit for the WHM.
- Add the NS and A records for the subdomain nameservers.
Can't find NS records to be able to add
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Oh, I see what you're saying - that article WOULD work if the cPanel user had access to the NS records, which they don't. While it's been brought up several times in the past, so far we have always declined to give cPanel users the option to edit/change this record.
I've edited the article to remove the references to cPanel and make it clear this needs to be handled at the WHM level.
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Any possibility to enable this for customers too? maybe not for the root-zone ofc
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Unfortunately no - that isn't something they want to adjust at this time.
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Thx!
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I'm sorry I can't be more helpful on this one!
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