yum timing out

JIKOmetrix

• May 13, 2025 13:10

Recently I cannot get yum updates on my cpanel server. 

OS: AlmaLinux v8.10.0 STANDARD standard

cPanel Version; 126.0.16

Type	Module	Advice
⚠ Medium	Kernel	The system cannot check the kernel status: The system aborted the subprocess “/usr/bin/yum” (process ID “3516949”) because it reached the timeout of 3,600 seconds.
⚠ Medium	Processes	Failed to determine if a reboot is necessary: The system aborted the subprocess “/usr/bin/needs-restarting” (process ID “3525187”) because it reached the timeout of 3,600 seconds.
⚠ Medium	Processes	Failed to check whether active services are up-to-date: The system aborted the subprocess “/usr/bin/needs-restarting” (process ID “3536962”) because it reached the timeout of 3,600 seconds.
⚠ Medium	Processes	Failed to check whether running executables are up-to-date: The system aborted the subprocess “/usr/bin/needs-restarting” (process ID “3545539”) because it reached the timeout of 3,600 seconds.

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  JIKOmetrix

  • May 13, 2025 13:17

  Wow, now cPanel does not support its own products???

  I went to open a ticket for this issue and the support system will now allow me to create a ticket because the license was purchased from OVH.

  OVH strictly does not provide ANY software support. 

  Why would cPanel allow OVH to sell licensing and leave the purchaser with NO SUPPORT OPTIONS??????

  I really hate the way the cpanel product is crumbling it to a pile of crap. 

  I can only imagine the other admins that are even more heavily invested in cpanel servers struggling to keep things working. 

  1
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  cPRex Jurassic Moderator

  • May 13, 2025 18:31

  Hey there!  If your license isn't purchased directly from us you should be contacting your provider from support.  In this case, however, with he data i can see so far this doesn't seem to be related to cPanel.

  Can you post the output of a "yum update" command run on the machine?

  0
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  JIKOmetrix

  • May 13, 2025 18:37

  Hey, 

   

  -- yum

  [root@host106 ~]# yum update
  Waiting for process with pid 3300747 to finish.

  -- process PID

  3300747 (Trace) (Kill)    root    0    0.00    0.23    /usr/bin/python3 /usr/local/cpanel/bin/packman_get_info_json jetapps-repo

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  cPRex Jurassic Moderator

  • May 13, 2025 18:38

  Well there we go - it seems like something in the jetapps repo is holding things up.

  What if you kill 3300747 and try this:

  yum clean all
  yum makecache
  yum update

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  JIKOmetrix

  • May 13, 2025 18:47

  I'm going to try this now. 

  Thank you, 

  0
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  JIKOmetrix

  • May 13, 2025 18:54

  It seems to have been the /usr/bin/python3 /usr/local/cpanel/bin/packman_get_info_json jetapps-repo hanging the updates. 

  I had to kill it a second time different PID. 

  After that the yum update completed. 

  Thank you, 

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  cPRex Jurassic Moderator

  • May 13, 2025 19:15

  I'm glad that's all it was!

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