Service SSL Certificates marked as self signed

chris matthews

• May 20, 2025 07:11

Hi,

We purchased a certificate from Sectigo for our hostname and tried to install it for the WHM service certificates but it get listed as 'self signed' in the WHM>>>manage Service SSL Certificates>>>>install new certificate>>>>>browse.

Is Sectigo no longer a recognized authority or is there another problem?

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  cPRex Jurassic Moderator

  • May 20, 2025 14:38

  Hey there!  Sectigo is still a completely legitimate company so there must be something else happening.  Does anything odd happen when you use the "Install a New Certificate" section at the bottom of WHM >> Manage Service SSL Certificates? 

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  chris matthews

  • May 20, 2025 16:21

  Hi,

  All appears OK on installation and if we visit the website and click on the padlock the new certificate has been updated with next years expiry date, but in WHM >> Manage Service SSL Certificates if we click on the 'browse certificates' you get a pop up window showing the  'SSL certificate List'  and the newly installed certificate is listed as 'self signed'

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  cPRex Jurassic Moderator

  • May 20, 2025 16:49

  I'm not entirely sure why that would be happening, but it's good to hear that it's working.

  It would be best to create a ticket for this issue so we can see it in action.

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