Request for Assistance - Rollback or Recovery Assistance for Account Misconfiguration
Dear cPanel Support Team,
We are currently facing a major service disruption that started after a domain misconfiguration and unintended overwrite on our WHM/cPanel server.
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- Issue Date: 27 May 2025
- Desired Rollback Date: 26 May 2025
**What happened:**
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We have attached a complete incident timeline for your review.
Your assistance would be greatly appreciated.
Best regards,
Ilham
System Administrator
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Hey there! I've redacted most of the personal details in your post as we aren't able to share personally identifiable information on the Forums.
You would need to contact your hosting provider about this issue. While we, cPanel, do create the software that your host uses, we don't actually host your content or server, and we aren't connected to your hosting provider in any way. They would be able to tell you if there are backups available.
If you aren't sure who your hosting provider is, this guide may help: https://docs.cpanel.net/knowledge-base/cpanel-product/how-to-identify-your-hosting-provider/
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