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Update caused Carddav_accounts issue over several servers

Answered
Steini Petur

Hello all,

We're trying to resolve this but it seems to be affecting loads of clients over several nodes so we know its not something we did

[30-May-2025 06:50:10 +0000]: <948ba435> DB Error: [1] no such table: carddav_accounts (SQL Query: SELECT * FROM carddav_accounts WHERE (("user_id" = '1'))) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 577 (GET /cpsess3135692173/3rdparty/roundcube/index.php?_task=mail&_token=CH9eb1pudYA6EXCs27RaHBWddETyfqVO)
[30-May-2025 06:51:25 +0000]: <265b1181> DB Error: [1] no such table: carddav_accounts (SQL Query: SELECT * FROM carddav_accounts WHERE (("user_id" = '1'))) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 577 (GET /cpsess3752170136/3rdparty/roundcube/index.php?_task=mail&_token=qMZO46DQ8NV5rOSoh3KmNyFC2x1AGEYF)
[30-May-2025 06:51:35 +0000]: <42245d03> DB Error: [1] no such table: carddav_accounts (SQL Query: SELECT * FROM carddav_accounts WHERE (("user_id" = '1'))) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 577 (POST /cpsess3752170136/3rdparty/roundcube/index.php?login=1&post_login=33003776686472)
[30-May-2025 06:51:36 +0000]: <42245d03> DB Error: [1] no such table: carddav_accounts (SQL Query: SELECT * FROM carddav_accounts WHERE (("user_id" = '1'))) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 577 (GET /cpsess3752170136/3rdparty/roundcube/index.php?_task=mail&_token=4X46uXyzoGFOMbQ6TVWoh24ZKbSmewuo)
[30-May-2025 06:53:34 +0000]: <ca6b61e2> DB Error: [1] no such table: carddav_accounts (SQL Query: SELECT * FROM carddav_accounts WHERE (("user_id" = '1'))) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 577 (POST /cpsess3752170136/3rdparty/roundcube/index.php?login=1&post_login=33003776686472)
[30-May-2025 06:53:34 +0000]: <ca6b61e2> DB Error: [1] no such table: carddav_accounts (SQL Query: SELECT * FROM carddav_accounts WHERE (("user_id" = '1'))) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 577 (GET /cpsess3752170136/3rdparty/roundcube/index.php?_task=mail&_token=MrBZ7TRdgXaLRutFruWF1SFGWhKQOdSt)


We checked other servers the same issue with Roundcube, all I can think of is an update was dispatched and it broke it, all servers were updated to 126.0.18

It's not happening to all accounts just some, but its randomized over servers so it cant be something that we did

[30-May-2025 06:36:12 +0000]: <d4d6a3ab> DB Error: [1] no such table: carddav_accounts (SQL Query: SELECT * FROM carddav_accounts WHERE (("user_id" = '1'))) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 577 (GET /cpsess2653430432/3rdparty/roundcube/index.php)
[30-May-2025 06:36:13 +0000]: <d4d6a3ab> DB Error: [1] no such table: carddav_accounts (SQL Query: SELECT * FROM carddav_accounts WHERE (("user_id" = '1'))) in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 577 (GET /cpsess2653430432/3rdparty/roundcube/index.php?_task=mail&_token=v7jKrpjYitE21kxnwUhRupzG24P3zuXH)

So I am going to open a ticket to cPanel while leaving this here, Im just wondering if this update botched this or not.

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