WHM / root password not working after using Transfer tool

Answered

rk_r198

• May 30, 2025 23:12

Hello,

I’m encountering an issue after using the WHM Transfer Tool to migrate hosting packages and cPanel/WHM configurations from the old server to the new one.

Once the transfer was complete, I was logged out of WHM. Now, when I try to log in again as root, the WHM login page displays: "The login is invalid." Additionally, when I attempt to connect via SSH using the same root password, I receive the following error:
"Permission denied, please try again."

For context, the root password was working perfectly for both WHM and SSH logins before using the Transfer Tool.

Any guidance on how to resolve this would be greatly appreciated.

Thank you.

• 

  Andrew

  • May 31, 2025 10:46

  Use the IP to login. It might be possible that the hostname is now pointing to the new server rather than to the old still.

  Andrew N. - cPanel Plesk VMWare Certified Professional
  Do you need immediate assistance? 20 minutes response time!* Open a ticket
  EmergencySupport - Professional Server Management and One-time Services

  1
• 

  cPRex Jurassic Moderator

  • June 02, 2025 16:45

  What Andrew said - the Transfer Tool has no means to change the root password of the server. 

  0
• 

  rk_r198

  • June 02, 2025 16:48

  I finally fixed it. It was CPHulk acting up. Asked my provider to log in and disable it. 

  0
• 

  cPRex Jurassic Moderator

  • June 02, 2025 16:49

  I'm glad that's all it was!

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