Problem transfer account with MariaDB 11.4

jlucho

• June 11, 2025 03:06

I'm trying to transfer a hosting account.
I'm using Alma + cPanel 128.0.9 + MariaDB 11.4 (both servers)

I'm using InnoDB, and the database servers are up.

After using the tools transfer tool, the database is not copied: 

Show this message:

The database server is currently offline.

adminbin Cpanel/cpmysql/DBCACHE: exit 255

show image error here ( https://i.imgur.com/fv2TFBl.png )

How can this problem be solved?

• 

  jlucho

  • June 11, 2025 03:23

  log show this error

  The “Mysql” restore module failed because of an error: missing: api_token at /usr/local/cpanel/Whostmgr/Transfers/Systems/Mysql/Stream.pm line 381.

   

  The “ManualMX” restore module failed because of an error: no API token? at /usr/local/cpanel/Whostmgr/Transfers/Utils.pm line 735.

   

  The “ServiceProxy” restore module failed because of an error: no API token? at /usr/local/cpanel/Whostmgr/Transfers/Utils.pm line 735.

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• 

  cPRex Jurassic Moderator

  • June 11, 2025 04:14

  Hey there!  It looks like more than just the database system failed to transfer.  In fact, it almost looks like there was a connection issue or something between the two systems, since it couldn't setup the normal Live Transfer features.

  I do need a bit more information to be able to help with this one.  You mention "the database server is offline" - is that showing up on the Source or Destination machines?  Whichever server that is happening on, do you see any helpful details when you run "/scripts/restartsrv_mysql" ?

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• 

  jlucho

  • June 11, 2025 15:22

  the problem found in option cpanel "Manage API Tokens"

  delete all Api keys

  The transfer now works correctly.
  You should correct this option in the next update.

  Also, for some strange reason, the source server's A records are modified, as well as other values: /remoteip, /manualmx

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