Rearrange account linked mail node

Daniel Santos

• July 06, 2025 16:32

The rearrange account on linked mail nodes is disabled.
I think it forces the account to be de-distributed and distributed again

I would like to get all the accounts on a single partition to try to minimize a cpanel bug related to account backups of those linked mail nodes.

Is there any other way to rearrange the accounts?

Maybe this manual approach ? 
https://www.thecpaneladmin.com/manually-rearranging-accounts/

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  cPRex Jurassic Moderator

  • July 07, 2025 23:24

  Hey there!  I don't have any good advice for this situation, unfortunately.  The manual approach is that guide seems to work well, although I'd double-check the /root/users file it creates as there will likely be some cruft data there - my personal server had _imunify, munin, and a random migration user that wouldn't be "real" users.

  Other than that, the instructions seem good to me.

  Can you let me know what specific backup bug you're referring to so I can look into that?

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  Daniel Santos

  • July 08, 2025 17:29

  Hi, thank you for you reply. I'll be trying this over the weekend (in order to minimize risk)
  
  The backup bug is regarding linked mail nodes:

  I have another post here with that: 
  https://support.cpanel.net/hc/en-us/community/posts/32974183126935-Mail-space-not-clearing-after-distributing-account-to-mail-node
  
  
  

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  cPRex Jurassic Moderator

  • July 09, 2025 14:54

  Thanks for linking that - I do remember that thread but we'd need to see a ticket on that.

  Honest answer: we aren't going to add a rearrange account tool to the Mail Node system, I just don't see that happening, so creating a ticket to get the backup issue filed with our developers is likely the best long-term way forward.

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  Daniel Santos

  • July 09, 2025 17:35

  Thanks for your feedback.
  I don't have permission to give access to the server. Starting to consider alternatives as Cpanel is falling really behind on cluster management. Really disappointed with this, especially with the price tag that comes along.

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  cPRex Jurassic Moderator

  • July 09, 2025 17:37

  I do wish we had more cluster or distributed tools available as well, and that is a known weakness for sure.  We do have https://features.cpanel.net/c/80-offload-mail-services-from-cpanel-server on the feature site if you'd like to leave some feedback there, as I believe this would be the most beneficial tool for your situation.

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