Websites show “Sorry” page after Lightsail snapshot restore

Virda Agustina

• July 22, 2025 02:50

Hi all,

After restoring my Lightsail WHM/cPanel server from a snapshot and re-attaching the static IP, WHM and cPanel work fine — but all hosted websites just show the default “Sorry!” page.

I checked under “Show or Delete Current IP Addresses” in WHM, and the local IP still shows the old private server IP.
Could that be the cause? If yes, how can I properly update or fix it? Or is there something else I should check?

Any advice is appreciated. Thanks!

• 

  cPRex Jurassic Moderator

  • July 22, 2025 14:00

  Hey there!  Can you try running this command on the system to see if that correctly updates the internal IP address(es)?

  /scripts/build_cpnat

  If that output looks correct, you can then adjust the accounts on the server to use the correct IP address.

  0
• 

  Virda Agustina

  • July 23, 2025 01:50

  Hi,

  The problem has been resolved. Here’s what I did to fix it:

  • Edited /var/cpanel/cpnat to set the correct static IP.

  • Validated the IP under “Show or Delete Current IP Addresses” in WHM.

  • Reassigned the correct IP to all websites using “Change Multiple Sites’ IP Address” in WHM.

  After these changes, all websites are now loading correctly.

  Thanks!

  0
• 

  cPRex Jurassic Moderator

  • July 23, 2025 18:05

  I'm glad that's all it took!

  0

Please sign in to leave a comment.