Skip to main content

account transfer errors in cPanel

Juan Bernal

Hello,

I'm transferring multiple accounts between servers. I'm experiencing an error on one website, and when I check the errors in cPanel, I get this message:
Latest web server error log messages:
Error: The domain “xxxxxxxxx.com” is not configured for this account.
Also, when I try to change the PHP version, I get this error: x2bzbw

Comments

3 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  Is there any more information in the main cPanel log (/usr/local/cpanel/logs/error_log) when you make that change?  Neither of those messages by themselves is helpful for our troubleshooting so I would check that log file directly and see if there is more information shared there.

    0
  • Juan Bernal

    Hello,

    I get these errors.

    ICpanel::Exception/(XID r8fymm) Failed to find the domain(s): “melapelocondibujos.com”. at /usr/local/cpanel/Cpanel/PHP/Config.pm line 268.
    Cpanel::PHP::Config::_get_php_config_for_domains(0, ARRAY(0x3b501e0)) called at /usr/local/cpanel/Cpanel/PHP/Config.pm line 288
    Cpanel::PHP::Config::get_php_config_for_domains(ARRAY(0x3b501e0)) called at /usr/local/cpanel/Cpanel/Admin/Modules/Cpanel/multilang.pm line 54
    Cpanel::Admin::Modules::Cpanel::multilang::UPDATE_VHOST_CPANEL(Cpanel::Admin::Modules::Cpanel::multilang=HASH(0x3b2c2b0), "ea-php83", "xxxxxxxxxxs.com") called at /usr/local/cpanel/Cpanel/Admin/Base.pm line 737
    eval {...} called at /usr/local/cpanel/Cpanel/Admin/Base.pm line 737
    Cpanel::Admin::Base::run("Cpanel::Admin::Modules::Cpanel::multilang", "username", undef, "uid", 1002, "function", "UPDATE_VHOST_CPANEL", "args", ...) called at /usr/local/cpanel/Cpanel/AdminBin/Server/Backend.pm line 143
    eval {...} called at /usr/local/cpanel/Cpanel/AdminBin/Server/Backend.pm line 129
    Cpanel::AdminBin::Server::Backend::run_admin_module("perl_module", "Cpanel::Admin::Modules::Cpanel::multilang", "uid", 1002, "args", ARRAY(0x3aca438), "function", "UPDATE_VHOST_CPANEL", ...) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 235
    Cpanel::AdminBin::Server::_request_handler(Cpanel::AdminBin::Server=HASH(0x3aca060), HASH(0x3aca468), undef) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 136
    Cpanel::AdminBin::Server::__ANON__() called at /usr/local/cpanel/Cpanel/Try.pm line 193
    eval {...} called at /usr/local/cpanel/Cpanel/Try.pm line 193
    Cpanel::Try::try(CODE(0x3aca1b0), "Cpanel::Exception::ProcessNotRunning", CODE(0x3aca1f8)) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 139
    Cpanel::AdminBin::Server::handle_cpwrapd_request(Cpanel::AdminBin::Server=HASH(0x3aca060), HASH(0x3ac9ee0)) called at /usr/local/cpanel/Cpanel/Server.pm line 2496
    Cpanel::Server::handle_cpwrapd_connection(Cpanel::Server=HASH(0x3883f80)) called at cpsrvd.pl line 1912
    cpanel::cpsrvd::_handle_unix_socket_connection("handle_cpwrapd_connection") called at cpsrvd.pl line 1138
    cpanel::cpsrvd::script() called at cpsrvd.pl line 447
    ...propagated at /usr/local/cpanel/Cpanel/Admin/Base.pm line 770.

    0
  • cPRex Jurassic Moderator

    Thanks for that - it sounds like you're running into this issue:

    https://support.cpanel.net/hc/en-us/articles/360045958734-Transferring-and-account-to-a-server-with-that-user-already-present-can-result-in-broken-Userdata-if-the-Primary-domains-do-not-match

    The best thing to do is usually to completely remove and re-transfer the domain if you don't want to try modifying the userdata files.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post