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i have major problem with incermental backup "double size"

M.K

I have been running backups for around 6 months without issue, but I recently noticed a significant difference in mail directory size for one user account with heavy email usage.

  • Inside /backup:

    du -sh mail 666G

  • Inside /home/user:

    du -sh mail 324G

Could you please confirm if this size difference is expected behavior with cPanel backups, or if this indicates a problem with how backups are being handled?

Iam using only one backup , force retention ..... any help .....

Comments

10 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  I'd need more data about what exactly we're looking at in /backup before I could offer advice, but in general no, I wouldn't expect the disk usage to be more than what is on the account in /home.

    1
  • M.K
    • Edited

    i was looking for what eating my server storage , i realized that backup folder eats most of server storage , when i calculated the which folder in backup takes most of storage give me mail folder in home dire inside backup folder , but the fact the the live folder inside home is half of this storage 

    Example 

    user1 /home/user1/ the total size is 334G GB

    user1 in /backup/2025-09-08/accounts/user1/ is 675G GB

    and this the only user that duplicated the size 

    0
  • cPRex Jurassic Moderator

    You'll likely need to decompress the files in the backup and see exactly what is taking up the majority of the space there.

    1
  • M.K

    its uncompressed , its incremental i will attach photo 

     

    0
  • M.K

    the problem is on Mail directory in backup folder , its duplicated size and i dont know what is duplicated i think i need to delete the current backup , and recreate a new backup 

    0
  • cPRex Jurassic Moderator

    You could always delete the current backup and then create a new backup, but it might be best to create a ticket so this could be examined directly on the machine.

    1
  • M.K

    i cant create a ticket iam not direct customer

    1
  • cPRex Jurassic Moderator

    You can always create a ticket with your license provider as they should be the point of contact for support issues.

    0
  • M.K

    i deleted the backup folder , and iam now creating new backup , if the problem occurred again i will open ticket , thank you for your help cPRex 

    0
  • cPRex Jurassic Moderator

    That sounds like a good plan!

    0

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