Allow us to hide "Added in-product survey" in cPanel 132 from endusers!
Hello,
I noticed in the cPanel release notes that for version 132, cPanel plans to introduce a survey that will appear across all user interface levels - not only in WHM for server administrators, but also for resellers.
What’s even more concerning is that this survey is set to be displayed to our customers within cPanel, as well as in the webmail interface used by their mail users.
We view this as an unacceptable and highly intrusive disruption to the daily operations and productivity of our resellers, customers, and mail users. Additionally, we anticipate that this measure will significantly increase our support workload.
We fully expect that many of our resellers and customers will voice objections to the intrusive placement of this survey. Such an intervention would not only burden our support team but could also damage our reputation.
Therefore, we strongly urge cPanel to ensure that, prior to the rollout of version 132, server administrators and license holders are given the option to enable the survey voluntarily (opt-in), or at the very least, to disable it for both the cPanel and webmail interfaces.
If this functionality can be managed through theme customization, I kindly request clear instructions on how to implement it.
Best regards,
Sascha Liem
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Hey there! You are correct that these tools were put in place to potentially send surveys to both cPanel and WHM users. Since these are just the tools to make them I am not yet aware of any plans about specific surveys happening.
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According to https://support.cpanel.net/hc/en-us/community/posts/37719660808727-Roundcube-stopped-working-formbricks-plugin this just happend ;-)
We'd also like to see a killswitch in whm for this. Asking your customers (=us) for feedback seems reasonable - interaction with our customers (=not your customers) should not happen.
As sushlik already pointed out - it's our brand reputation at stake here.
cPRex hopefully this gets addressed soon - thank you! If you need us to send an e-mail/ticket on this matter please advise
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hostb - it is my understanding that they don't plan to change this behavior.
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I also have a problem with this 'survey'.
I'm running 132.0.23.
Ever since the update, whenever I login to WHM, it's constantly in my notifications area.
I've filled in the survey twice now, but cannot get rid of this notification??
It's really annoying;
Even if there was a tick-box maybe saying "Do not show this again" would help0 -
Alan Maxwell - it's a known issue that the survey doesn't go away after you complete it. We plan to have that fixed by the time the next survey is released.
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Thanks for the swift response cPRex. 👍
I can live with it until the next update.0 -
Ill create a script to remove this: https://gist.github.com/scysys/32e69078db66e16af8aedc6bb1e75f24
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I can only support this request: I can live with surveys for us as direct customers, but contacting our customers is a no-go.
What brought me here was that tonight a lot of account backups failed, and they worked fine after we removed /var/cpanel/userdata/username/scope/inproductsurvey/.
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At this time there isn't a way to remove the survey from the interface although you can skip it if you'd rather fill it out at a later time. I'm collecting all of the feedback we're receiving about the current survey and will make sure the product team sees it.
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Please stop the surveys
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Surveys are only useful when they are voluntary.
Forced surveys are just plain stupid0
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