Email redownloading

NightStorm

• November 03, 2025 14:59

Anyone else have an "issue" this morning with their email suddenly needing to redownload every message still on the server, whether it was flagged for download or not?

WHM 132.0.2

This email also came from the server at around the same time the issue popped up.

The system detected a local configuration template during the dovecot service’s update. Check the local configuration template’s custom changes to confirm that they still work with the updated dovecot service. Local Template Location /var/cpanel/templates/dovecot/main.local

This notice is the result of a request from “dovecot_check_local_template”. The system generated this notice on Monday, November 3, 2025 at 12:50:03 PM UTC.

It didn't cause any major issues, exactly... but one of my accounts had over 3000 emails in the Inbox, that it downloaded 2 more times each (at least it marked them all as unread, so it was easy to clean them up once the download was done). It only did it the 2 times, which at least tells me it wasn't caught in a loop. But it did it on several different computers, all with Outlook. Was this a Dovecot update issue, or something deeper? I know it wasn't exactly a WHM issue as it didn't update versions, but was it perhaps Dovecots attempt to fix an earlier issue with Edge? It didn't flag any of the emails in webmail, it only forced the download to local.

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  Baruch Johannes

  • November 04, 2025 08:48

  We are experiencing major issues. All our clients are unable to login into there email accounts after this.

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  cPRex Jurassic Moderator

  • November 04, 2025 13:22

  Hey there!  Is there a reason you're using version 132?  That's still Edge-tier software and currently does have some issues with dovecot and email that aren't resolved.  The most notable issue can be found here:

  https://support.cpanel.net/hc/en-us/articles/35925784148247-Dovecot-imap-hibernate-errors

  but I can't say for sure if that will resolve the issues you're seeing.

  It may be best to create a ticket if that doesn't take care of the issues.

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  Baruch Johannes

  • November 04, 2025 13:35

  To be honest I have no idea why, our devs decided back in the day to always be on release/stable versions but checking now I see we are on current? Not sure what that means as the updates definitely happened automatically to 132 but we aren't or didn't select Edge as seen in the screenshot. Very confused. I also checked with devs none of them pushed the update to 132.
  
  We also set the hibernation settings this morning to no avail. All our clients are still down.

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  cPRex Jurassic Moderator

  • November 04, 2025 14:08

  132 was pushed to Current for a *very* brief amount of time last week before an issue was discovered affecting email.  Can you submit a ticket so we can check that out?

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  Baruch Johannes

  • November 04, 2025 14:11

  Oh okay. Already have they've been busy the last few hours to no avail. Level 2 Analyst is now busy to see if he can solve 🤞🏼

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