Can't Login to Cpanel using user add from user manager

Tiran Group

• November 12, 2025 06:42

I need to make a new user to access my cpanel but when add new user on user manager and tried to login to CPANEL. return error "A network error occurred during your login request. Please try again. If this condition persists, contact your network service provider."

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  cPRex Jurassic Moderator

  • November 12, 2025 17:11

  Hey there!  Do you have full root access to the server?  If so, can you check the cPanel log at /usr/local/cpanel/logs/error_log to see if there is more information there?  If you only have access to your cPanel account you'll need to contact your provider to have them perform some additional troubleshooting.

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  Tiran Group

  • November 13, 2025 03:01

  Here is my error_log after trying login theres 500 error but no clue what to do to fix it

  

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  cPRex Jurassic Moderator

  • November 13, 2025 03:08

  Is this possibly a CentOS 7 machine? I see from the log you're still using version 110, and much of the Manage Team functionality doesn't work on the older versions.

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  Tiran Group

  • November 13, 2025 03:22

  yes I still using CentOS7 machine
  the problem is the Cpanel version can't upgrade to newer version. need to migrate the OS to Alma

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  cPRex Jurassic Moderator

  • November 13, 2025 03:23

  Thanks for confirming that.  I don't believe we'll be able to fix this error on your current system, but you should upgrade to a more modern operating system as soon as you are able.

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