Why do the disk usage statistics on cPanel and on the server not match?

saigonrun

• November 12, 2025 08:59

Hello,

Why do the disk usage statistics on cPanel and on the server not match? 

 

 

 

• 

  cPRex Jurassic Moderator

  • November 12, 2025 17:09

  Hey there!  There are several reasons this can happen on a machine, but the most common is that the cPanel interface doesn't update in real-time, as that would be resource intensive.

  If you check the account with the following command directly on the command line:

  du -h --max-depth 1 /home/username

  does that show the same usage as the cPanel interface?

  If not, could you try running

  /scripts/fixquotas

  to see if that changes anything?

  0
• 

  saigonrun

  • November 13, 2025 03:03

  Hi,

  It shows the same usage as the cPanel interface

  # du -sh /home/lamkinhc/
  157G    /home/lamkinhc/

  But the usage does not match, I ran the script  /scripts/fixquotas but doesn't work  

  # du -h --max-depth=1 | grep G | sort -hr
  8.5G    ./hoang.huynh
  6.6G    ./le.vo

  # du -sh le.vo/
  12G    le.vo/
  # du -sh hoang.huynh/
  16G    hoang.huynh/

  

   

  

   

  0
• 

  cPRex Jurassic Moderator

  • November 13, 2025 03:17

  Thanks for the additional details.  Since this is all related to email, it's likely due to hardlinks as outlined here:

  https://support.cpanel.net/hc/en-us/articles/10151202268823-Why-does-the-email-disk-usage-in-cPanel-not-match-the-disk-usage-shown-with-the-du-command

  Do your command line numbers match more closely if you add the "-l" option to your du commands?

  0

Please sign in to leave a comment.