License Problems
Paid my license 2 weeks ago, cpanel store shows the license is paid and active but yet the server is showing expired... Clients are unable to send email, ticket #95841999 opened a couple hours ago, no response... I feel stuck... very frustrating.
65.7.2.82[root@hosttail -n 17 /usr/local/cpanel/logs/license_logcense_log
For more information visit: https://www.cpanel.net/lic/
The exact message was: The license is expired. (65.7.2.82)
Mon Nov 17 09:20:04 2025: License update failed after trying 1 server
Mon Nov 17 10:19:38 2025: License request made by process 1504 - cpsrvd (SSL) - waiting for connections
Mon Nov 17 10:19:38 2025: License Update Request
Mon Nov 17 10:19:38 2025: Using full manual DNS resolution
Mon Nov 17 10:19:39 2025: Trying server 208.74.121.83
Mon Nov 17 10:19:39 2025: Connected using local address 65.7.2.82
Mon Nov 17 10:19:39 2025: Server 208.74.121.83 on port 2089 returned:
The license is expired. (65.7.2.82)
Mon Nov 17 10:19:39 2025: The cPanel license server said that a license could not be issued for your server (66).
For more information visit: https://www.cpanel.net/lic/
The exact message was: The license is expired. (65.7.2.82)
Mon Nov 17 10:19:39 2025: License update failed after trying 1 server
[root@host2 logs]#
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Hey there! I've flagged that ticket as an emergency on my end so you'll be getting a reply soon!
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thank you
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You're very welcome - if I could do more I would, but I can't do anything for licensing issues over the Forum.
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