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Backup not running anymore

hgonzale3

Since yesterday without doing anything in my server (AlmaLinux 9.7.0 STANDARD) with cPanel 132.0.9 is not running anymore

 

I got the following:

 

oot@ns1 bin]# ./backup --force
[2025-12-10 19:06:32 +0000] die [backup] Unable start backup script
exit level [die] [pid=9260] (Unable start backup script)

 

And in the email I got:

 

 

The backup failed to complete for the following reason:

 

An update is in progress. Backups are disabled at this time.

 

 

Start Time: Wednesday, December 10, 2025, 7:06:32 PM UTC
End Time: Wednesday, December 10, 2025, 7:06:32 PM UTC
Run Time:  

 
This notice is the result of a request from “cPanel Backup System”.

The system generated this notice on Wednesday, December 10, 2025 at 7:06:32 PM UTC.

 

But the system is not doing any update.

 

root@ns1 logs]# tail -f error_log  
[2025-12-10 18:51:26 +0000] info [whostmgr2] Successfully verified signature for cpanel (key types: release).
[2025-12-10 18:58:14 +0000] die [backup] Unable start backup script
[2025-12-10 18:58:14 +0000] info [backup] Backup::Failure Notification => monitor@ais-network***** via EMAIL [eventimportance => High (1)]
[2025-12-10 19:03:22 +0000] info [whostmgrd] Successfully verified signature for cpanel (key types: release).
[2025-12-10 19:04:17 +0000] die [backup] Unable start backup script
[2025-12-10 19:04:17 +0000] info [backup] Backup::Failure Notification => monitor@ais-network***** via EMAIL [eventimportance => High (1)]
[2025-12-10 19:06:11 +0000] warn [cpsrvd] User file '/var/cpanel/users/nobody' is empty or non-existent.
[2025-12-10 19:06:11 +0000] warn [cpsrvd] Failed to load cPanel user file for 'nobody'
[2025-12-10 19:06:32 +0000] die [backup] Unable start backup script
[2025-12-10 19:06:32 +0000] info [backup] Backup::Failure Notification => monitor@ais-network***** via EMAIL [eventimportance => High (1)]

 

I restarted the system after checking is not doing any "update" (watching process manually).

 

Thank in advance for the help

Comments

5 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  Can you paste the output of this command on that server please?

    tail -n 10 /var/cpanel/updatelogs/last 
    0
  • hgonzale3

    [2025-12-10 21:22:25 +0000]    - Finished command `/usr/local/cpanel/install/SetupCageFS.pm` in 0.097 seconds
    [2025-12-10 21:22:25 +0000]   Processing: Updating plugins data cache
    [2025-12-10 21:22:25 +0000]    - Processing command `/usr/local/cpanel/bin/refresh_plugin_cache`
    [2025-12-10 21:22:25 +0000]    - Finished command `/usr/local/cpanel/bin/refresh_plugin_cache` in 0.091 seconds
    [2025-12-10 21:22:25 +0000]   Processing: Ensuring SSL certificate information for CCS is up to date.
    [2025-12-10 21:22:25 +0000]    - Processing command `/usr/local/cpanel/scripts/ccs-check --run --ssl`
    [2025-12-10 21:22:25 +0000]    - Finished command `/usr/local/cpanel/scripts/ccs-check --run --ssl` in 0.021 seconds
    [2025-12-10 21:22:25 +0000]   Processing: Ensure cpanel-plugins yum repo exists
    [2025-12-10 21:22:26 +0000]    - Finished in 0.361 seconds
    [2025-12-10 21:22:26 +0000]   Processing: Checking Addon Licenses
    [2025-12-10 21:22:26 +0000]    - Finished in 0.021 seconds
    [2025-12-10 21:22:26 +0000]   Processing: Updating Public Suffix List
    [2025-12-10 21:22:26 +0000]   Processing: Checking End Of Life for current version.
    [2025-12-10 21:22:26 +0000]    - Finished in 0.358 seconds
    [2025-12-10 21:22:26 +0000]   Processing:
    [2025-12-10 21:22:26 +0000] Maintenance complete. [state=post]
    => Log closed Wed Dec 10 21:22:26 2025
    ----------------------------------------------------------------------------------------------------
    => Log opened from cPanel Update (upcp) - Slave (35300) at Wed Dec 10 21:22:26 2025
    [2025-12-10 21:22:26 +0000]   Post Maintenance completed successfully
    [2025-12-10 21:22:26 +0000]   Polling updatenow to see if a newer version is available for upgrade
    => Log closed Wed Dec 10 21:22:26 2025
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow (37726) at Wed Dec 10 21:22:28 2025
    [2025-12-10 21:22:28 +0000]   Running version '11.132.0.9' of updatenow.
    [2025-12-10 21:22:28 +0000]   Detected version '11.132.0.9' from version file.
    [2025-12-10 21:22:28 +0000]   Target version set to '11.132.0.9'
    [2025-12-10 21:22:28 +0000]   Up to date (11.132.0.9)
    => Log closed Wed Dec 10 21:22:28 2025
    ----------------------------------------------------------------------------------------------------
    => Log opened from cPanel Update (upcp) - Slave (35300) at Wed Dec 10 21:22:28 2025
    [2025-12-10 21:22:28 +0000]   95% complete
    [2025-12-10 21:22:28 +0000]   Running /usr/local/cpanel/scripts/postupcp
    [2025-12-10 21:22:28 +0000]   Running Standardized hooks
    [2025-12-10 21:22:28 +0000]   100% complete
    [2025-12-10 21:22:28 +0000]
    [2025-12-10 21:22:28 +0000]     cPanel update completed
    [2025-12-10 21:22:28 +0000]   A log of this update is available at /var/cpanel/updatelogs/update.35300.974903.1765391853.log
    [2025-12-10 21:22:28 +0000]   Removing upcp pidfile
    [2025-12-10 21:22:28 +0000]
    [2025-12-10 21:22:28 +0000] Completed all updates
    => Log closed Wed Dec 10 21:22:28 2025
    ~                                         

     

    I looks like taking hours for doing the update. The backup was done this night, but it tooks about 40 hours for completation... so much

     

    0
  • cPRex Jurassic Moderator

    Is there possibly high load on the server?  If there were high load that would delay the backups and the cPanel update, so that's the first thing I'd check.

    0
  • hgonzale3

    Is an old server, from 2003 in OVH but almost for my personal usage (my email, my wife email, some friends email), my backups and "nothing else"... is almost always in 0 load..... even with 100 Mbps old bandwidth is enough for me.... I reinstalled some month ago to Almalinux because it still was with CentOS for about 10 years....

    0
  • cPRex Jurassic Moderator

    I'm not sure what the ultimate reason for the slowness could be.  Do you see anything in the backup log (/usr/local/cpanel/logs/cpbackup/ - the most recent will be a random number with today's date as the timestamp) that could give you more details?

    0

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