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WHM Exim Configuration Manager advanced message_body_visible not changeable?

Mike Bjerstedt
  • Edited

I've been beating my head against the wall trying to figure out why I cant seem to change this value?? Every time I put a value in there like 5M and hit save, the page comes back on with 5000 in the box..... wth....

I've even put the value "message_body_visible = 5M" into the conf file " /etc/exim.conf.local/custom_size_limit.conf" and it still doesnt work....

What am I missing? It's driving me crazy and is literally the very last thing I  need to set after literally 4-5 days (whole days from morning until far too late) of troubleshooting my filters building scripts... (Which are working perfectly except this value is far too small)

Thanks for any help I can get on this one.... Really appreciate hopefully getting this working right.... 

EDIT:   Sorry, exim 4.99 on whm/cpanel 132.0.14

Comments

6 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  I think this is actually expected behavior as the Exim docs say this only accepts an integer value:

    https://www.exim.org/exim-html-current/doc/html/spec_html/ch-main_configuration.html

    so you'd need to type out 5000000 in order to get 5 million.  I just tried that on a test server and it retains that value properly, so try that and let me know if it works!

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  • Mike Bjerstedt

    It was intended to be 5Megs, not 5million (Thought it was in KB)

    At any rate, if i put in 20000, 50000, 5000000, it doesnt matter... it always goes back to showing 5000. It doesnt stick... 

    0
  • Mike Bjerstedt

    I actually even just completed a /usr/local/cpanel/scripts/upcp --force and afterwards, 

    [root@vps etc]# exim -bP | grep message_body_visible
    message_body_visible = 5000

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  • cPRex Jurassic Moderator

    Interesting.  What happens if you run "/scripts/buildeximconf" on that system?  Does that show any helpful errors?  Is there anything that shows up in the main cPanel log (/usr/local/cpanel/logs/error_log) when you save the interface?

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  • Mike Bjerstedt
    • Edited

    I've even removed all custom configs and gone right to default settings, still cant change that setting... I was able to turn on/off th eApache SpamAssassin™ reject spam score threshold on the basic tab, but on the advanced the message size visible will not change no matter what I try.... Is there a way to submit some kind of helpdesk ticket for a closer look?

     

    EDIT: I see my license is with my server provider and because of that, I am not able to get support from Cpanel? My server supplier has mentioned to me that this setting is hard coded? I have re-submitted another ticket with them.

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  • cPRex Jurassic Moderator

    A ticket is definitely the best option, and the value isn't hard-coded or else we wouldn't give people the option to adjust it in the interface.  If they supplier isn't able to resolve the issue they can escalate that ticket to us.

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