Access to cPanel Email archive via webmail and IMAP not possible

Answered

formality

• December 16, 2025 18:36

Since cPanel version 132.0, we seem to be having problems with the email archive. Incoming and outgoing emails are archived, but access via webmail and IMAP is not possible. The incoming and outgoing folders (and their subfolders for the respective day) are no longer displayed and cannot be subscribed to. The archived emails could only be accessed in read-only mode. Now, emails can also be sent and deleted via the archive mailbox.

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  cPRex Jurassic Moderator

  • December 17, 2025 00:24

  Hey there!  This is a known issue that's being tracked as part of case CPANEL-50695.  You can follow along with this here:

  https://support.cpanel.net/hc/en-us/articles/36998889106583-Archived-emails-are-unable-to-be-viewed-within-Roundcube-after-update-to-cPanel-132

  but I've also linked this thread to the case so I'll remember to post an update once I hear something on my end.

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  cPRex Jurassic Moderator

  • December 17, 2025 23:20

  Update - we're still working on a fix for this issue, but it's not going to make it into tonight's build.  This means that it isn't going to get fixed until the next release happens, which would be the week of January 4th at the earliest.

  I'll post an update once I have more details to share, but it will likely be a couple weeks.

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  cPRex Jurassic Moderator

  • December 30, 2025 04:37

  Update - this will be included in all future 132 and 136 builds when they are released, starting next week!

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  cPRex Jurassic Moderator

  • January 06, 2026 17:32

  Update - I've officially confirmed this is included in 132.0.17 when that is released.

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