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SiteJet Support - cPanel

JIKOmetrix
How do I get sitejet support when using cPanel?
 
I try to open a ticket but is will get past
 
Use Plesk License Key (e.g. PLSK.XXXXXXXX.XXXX) or Extension License Key purchased from Plesk online store (e.g. EXT.XXXXXXXX.XXXX). 
 
I do not use PLESK. I am on cPanel. 
 
How do I get support? 

Comments

10 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey hey!  It's not clear to me where you're seeing that Plesk license error, but if there is *ever* any reason you can't open a ticket, please reach out to cs@cpanel.net and they'll get you pointed in the right direction.

    0
  • JIKOmetrix

    Hello, 

    Thanks. I had tried to use the help link in sitejet.io. It will not allow you create a ticket without a plesk license. Seems odd that they would not have created a cPanel version to avoid confusion. 

    I'll try cs@cpanel.net next. 

    The original issue was in sitejet. I had created an area for a blog. When clicking the link to the detail of the entry the page was blank. 

    After digging, it looks like sitejet farted and lost the Blog: single page template configuration. While I manually recreated it, it is not a confidence build to have a part of the web site reset to blank when no one had been in the edit for months. 

    Maybe Sitejet is not ready for production use. 

    0
  • cPanelPeter cPanel Staff

    Hello, 

    I'm not sure where you're seeing that. I went to sitejet.io and clicked on Support and Submit a request. I see the page (see below). There's a drop-down for Product. One is for Sitejet for Plesk, the other is for Sitejet for cPanel and then there's Sitejet Studio and Other. 

    Did you select the correct option here?

     

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  • JIKOmetrix

     

    See attached images. You have submit your initial issue, then say you still need help. 

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  • cPanelPeter cPanel Staff

    Hello, 

    Thank you. I just duplicated this and will file a case now with our developers.  

     

    0
  • JIKOmetrix

    That would be great. 

    Just to be clear, how do my end users get sitejet support? Do they open a ticket with me then I open a ticket with cPanel at the server level? 

    Ot can any of my users just email  cs@cpanel.net for sitejet support? 

    Thanks,

    0
  • cPanelPeter cPanel Staff

    Hello, 

    For now, they would need to open a ticket with you and you can contact us. 

    Regards,

     

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  • JIKOmetrix

    That is helpful. 

    Thanks. 

    0
  • cPanelPeter cPanel Staff

    Hello,

    Our team has updated the Help page. Clicking on help, now goes to https://support.thewebsiteeditor.com/hc/en-us

    and there's an option to contact either Plesk Support or cPanel Support accordingly.

    Hope that helps.

     

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  • JIKOmetrix

    Hey that is great! 

    That will make it more clear for all users. 

    Thanks, 

    0

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