Live Transfer Tool no longer suspends the transferred accounts on the source server

nickgr

• January 02, 2026 08:53

We recently noticed that Live Transfer Tool no longer suspends the transferred accounts on the source server, even though the corresponding documentation indicates so

 

(https://docs.cpanel.net/whm/transfers/transfer-tool/#live-transfer).

 

The proxy seems to work as expected, but the account stays active on the source server. We have tested the tool on multiple servers (running on 132.0.16 cPanel version), and encountered the same issue on every single one.

 

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  cPanelPeter cPanel Staff

  • January 02, 2026 19:25

  Hello, 

  Are you sure that the Live Transfer switch is active? I just tested this on my test servers and it suspended the account accordingly on the source server after the transfer. 

  If the Live Transfer option/switch is off, then that would explain it.  If you're able to, please submit a ticket and we'll gladly take a look.

   

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  cPAdminsMichael

  • January 08, 2026 11:07

  I can confirm this recent behaviour. Just tried on a 132.0.17 (both servers).

  The proxy is working, but the accounts on the source is not marked as suspended.

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  cPRex Jurassic Moderator

  • January 08, 2026 14:22

  I'm not able to reproduce this behavior as I just performed a transfer a bit ago and the account was suspended/proxied normally.

  Could one of you submit a ticket from a machine where this is happening?

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