Can't restore a full backup

Sebastian Beeche

• January 27, 2026 01:42

Hi! I downloaded a "Full backup" from a client in a CPanel server y bringing to my own CPanel server (no as a reseller, as a owner of the server).
I created the account with the same domain and user, then i went to the new Cpanel account -> Backup wizard -> restore and selected the full backup file in my computer, and after a period of time, shows an error like the one bellow.
Any ideas how to solve it?

Regards
Sebastian

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  cPRex Jurassic Moderator

  • January 27, 2026 03:49

  Hey there!  It's add that it is restoring to /home/username/homedir and not just /home/username/public_html.  Does that directory path exist on your machine?  Is it possible this user was created with a custom path on the Source server and that is something that may have to be adjusted?

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  quietFinn

  • January 27, 2026 19:01

  I don't think you can restore a full cPanel backup in cPanel.

  You can do it in WHM -> Transfers -> Transfer or restore a cPanel Account.

   

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  cPRex Jurassic Moderator

  • January 28, 2026 02:12

  I suppose that's a good point - we should probably clarify exactly how the backup was created.  Can you get us more details on that Sebastian Beeche?

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  Rose Anglina

  • February 28, 2026 18:50

  It sounds like the issue might be related to server configuration differences or permission limits between the two cPanel environments. Full backups often require root-level restore access, so restoring from within the account (Backup Wizard) can sometimes fail. You may need the server admin to restore it via WHM instead.

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