Email user filters not shoing in cpanel

cpanzy

• February 26, 2026 05:39

in cpanel -> email filters, no filter is showing for the user, however in the below file it shows this for the user:

for email info@domain.tld

/home/username/etc/domain.tld/info/filer

file contents:

# Exim filter - auto-generated by cPanel.
#
# Do not manually edit this file; instead, use cPanel APIs to manipulate
# email filters. MANUAL CHANGES TO THIS FILE WILL BE OVERWRITTEN.
#

headers charset "UTF-8"

if not first_delivery and error_message then finish endif

#Generated Apache SpamAssassin™ Discard Rule (version 2)
if
 $h_X-Spam-Bar: contains "+++"
then
 save "/dev/null" 660
endif

• 

  cpanzy

  • February 26, 2026 05:40

  */home/username/etc/domain.tld/info/filter

  
  By the way, spam threshold is set to 5 not 3 as in the file above, and only "process new emails and mark them as spam" is turned on, both of the following are turned off:
  "move new spam to seperate folder" turned off
  "automatically delete new spam" turned off

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• 

  cpanzy

  • February 26, 2026 05:41

  apologies for the typos

   

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• 

  cPRex Jurassic Moderator

  • February 26, 2026 18:07

  Hey there!  I'm not aware of any widespread issues that would keep the email filter from showing up.  When you load the cPanel >> Email Filter page, do you see anything in the main cPanel error log at /usr/local/cpanel/logs/error_log?

  If there's nothing there, the next thing I would check would be permissions on the user files in /home/username/etc while comparing them to a working domain.

  If that still doesn't lead you to anything it might be best to create a ticket so this can be investigated directly on the server.

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