Mailscanner runs the spam rules on one incoming email but does not on the next one

Alexandros Hatzidimitriou

• April 08, 2026 07:37

I have received hundreds of the same spam email. Sometimes Mailscanner does run the rules and "catches" the spam email, as it receives 42+ points. A few minutes lates I receive the same email, but Mailscanner does not run the rules, the email receives 0.00 points and gets away (is delivered to the mailbox). It looks like a "trusted" email that should not be checked.

I cannot understand the behavior and how to fix it.
Please check the screenshots

 

 

 

 

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  cPRex Jurassic Moderator

  • April 08, 2026 14:29

  Hey there!  Hopefully other users will add their experience with Mailscanner, as that isn't something we support on the cPanel side.

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