Two Factor Authentication

Lucio Ferreira

• June 02, 2026 06:25

Good day Support

Trust all is well,

We have two factor authentication turned on, on our reseller account, but once you change to a different user, it asks for the two factor code, you can enter it multiple times and it will just reload and ask for the code again, this has happened after the last update.

We tried finding info on the forums, but had no luck.

• 

  Lucio Ferreira

  • June 02, 2026 06:26

  Just to give some more insight, once you disable Two Factor, you can access any user again.

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  Binh Chon

  • June 02, 2026 07:01

  I have same issue, when login Cpanel with users list at WHM, I get `Enter the security code for “root”`. I enter correct code, timzone is match with server then page just reload.

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  Lucio Ferreira

  • June 02, 2026 07:06

  Hopefully support will investigate and give us some feedback soon.

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  Binh Chon

  • June 02, 2026 07:28

  This is a bug in version 134.0.34 and there is currently no workaround.
  https://support.cpanel.net/hc/en-us/articles/40898946273687-root-2FA-prompt-shows-and-loops-upon-completion-when-accessing-a-cPanel-from-the-root-user
  
  just watting

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  Lucio Ferreira

  • June 02, 2026 07:32

  Thanks for the link Binh, did not come across that article.

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  Jamira40

  • June 02, 2026 07:46

  As well as with 110.0.124

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  Romedchim International SRL

  • June 02, 2026 08:20

  Same here with the versions mentioned above.

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  dalezorz

  • June 02, 2026 09:43

  I have a workaround solution that has been tested on multiple cPanel servers.

  1. Log into WHM

  2. Navigate to "Purchase and Install an SSL Certificate" section.

  3. Click on the "Go to cPanel" button next to the account you are trying to access.

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• 

  bloatedstoat

  • June 02, 2026 12:17
  • Edited

  Thanks Binh Chon

  Came here to research the same issue.

  Our version is 134.0.34.

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  Aidan Casserley

  • June 02, 2026 12:29

  We have a workaround solution that has been tested on multiple cPanel servers.

  1. Log into WHM

  2. Navigate to "Purchase and Install an SSL Certificate" section.

  3. Click on the "Go to cPanel" button next to the account you are trying to access.

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  Lucio Ferreira

  • June 02, 2026 12:35

  Nice on Aidan.

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  cPRex Jurassic Moderator

  • June 02, 2026 13:35

  Our team is working on a fix and we hope to have it out shortly.  I'll be sure to post once that is live!

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  cPRex Jurassic Moderator

  • June 02, 2026 14:09

  The updates have just now been released with the fix, so you can update your server at this time.

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  Lucio Ferreira

  • June 02, 2026 14:24

  Thanks Rex, can confirm this update works, when changing user account it requests 2FA, enter your main reseller account 2FA code and it will change to selected user.

   

  Thanks for the prompt updates and fixes.

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  Jorge Cores

  • June 03, 2026 11:51

  I've tried updating on the server, but it's still showing the same version 134.0.35, and when I click on the cPanel access icon on my client, already logged in as root, it still asks for a code that doesn't work for me.

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  dalezorz

  • June 03, 2026 12:34

  Jorge Cores which update section did you use? There are 3 different update sections and you may have used the incorrect one.

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  Jorge Cores

  • June 03, 2026 12:58

  Click on 134.0.15 And click on upgrade.

  Maybe use another section, where?

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  Romedchim International SRL

  • June 03, 2026 13:02

  Try with:
  # /scripts/upcp --force

  via ssh

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