Excessive resource usage: cpanellogin after Jun 2 update
Hello,
cPanel 11.134.0.34/35 - cpanellogin show_template.stor processes stuck for hours after cpsrvd/show_template update
After the cPanel update to 11.134.0.34 on Jun 2, I started receiving repeated LFD “Excessive resource usage” alerts for the cpanellogin user.
The affected process is:
/usr/local/cpanel/base/show_template.stor
Example LFD alert:
Account: cpanellogin
Resource: Process Time
Exceeded: 1831 > 1800 (seconds)
Executable: /usr/local/cpanel/base/show_template.stor
Command Line: /usr/local/cpanel/base/show_template.stor cpanel_locale docroot /usr/local/cpanel/base server_locale en default_login_theme cpanel
Killed: No
[2026-06-02 00:30:20 +0300] Staging 11.134.0.34 cpanelsync files prior to updating /usr/local/cpanel [2026-06-02 00:30:22 +0300] Retrieving and staging /cpanelsync/11.134.0.34/binaries/linux-c9-x86_64/cpsrvd.xz [2026-06-02 00:30:26 +0300] Retrieving and staging /cpanelsync/11.134.0.34/binaries/linux-c9-x86_64/cpsrvd.so.xz [2026-06-02 00:30:27 +0300] Retrieving and staging /cpanelsync/11.134.0.34/binaries/linux-c9-x86_64/base/show_template.stor.xz [2026-06-02 00:32:04 +0300] Completed Task: “/usr/local/cpanel/etc/init/startcpsrvd --no-verbose”
The file timestamps also match the issue start:
The first LFD entry appeared about 30 minutes after the Jun 2 update:
Jun 2 01:02:51 srv1 lfd: *User Processing* PID:1054178 Kill:0 User:cpanellogin Time:1845 EXE:/usr/local/cpanel/base/show_template.stor CMD:/usr/local/cpanel/base/show_template.stor server_locale en default_login_theme cpanel docroot /usr/local/cpanel/base cpanel_locale
Problem still continues on build 35.
Has anyone else seen cpanellogin show_template.stor processes getting stuck in this state after the recent 134 release updates?
Any confirmation or workaround from cPanel would be appreciated.
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Hey there! This is a known issue we're tracking as part of case CPANEL-53105. For now, you can just whitelist that process so CSF/LFD doesn't flag it.
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Same problem. It still uses a lot of memory.
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I did reach out to the CSF team to let them know people are still experiencing this issue. As mentioned above, you can just whitelist that process as this doesn't actually cause a problem for the server.
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The high memory usage in this process is within cPanel and is unrelated to CSF.
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ddrhost - can you let me know specifically what you're seeing on your side? I'm not aware of any actual issues with the process, just that CSF was sending a false positive notification about it when there is actually nothing wrong.
If you're seeing actual issues with this process it would likely be best to create a new thread about that issue.
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ddrhost i too did not see abnormal memory usage, what "abnormal" means is another topic. If there is another issue regarding this and you decide to move on another topic, can you please also drop link here so i can follow too cPRex
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