Permission denied at bin/pkgacct.pl line 2037

sicay

• June 07, 2026 15:57

Hi,

Since the last update to 136, I'm getting problems for my backups.

These are the error I get in my log, fresh from this morning :

Copying proftpd file....[2026-06-07 02:02:28 -0400] Done
[2026-06-07 02:02:28 -0400] Copy userdata...[2026-06-07 02:02:28 -0400] mkdir /backup/2026-06-07/accounts/USER/userdata/scope/inproductsurvey: Permission denied at bin/pkgacct.pl line 2037.
[2026-06-07 02:02:29 -0400] warn [backup] (XID y9jh7v) “/usr/local/cpanel/bin/pkgacct” reported error code “1” when it ended:

I have 3 servers running 136, and the problem is present on all 3 servers. And just to be clear, the problem seems random. Some accounts would fail one day, but not the other. And doing the backup manually on CLI works, I tried it.

• 

  ervin cypert

  • August 06, 2026 11:24

  We're seeing the same behavior after updating to v136. The backups fail during the Copy userdata stage with the same pkgacct.pl line 2037 permission error, while running pkgacct manually is often successful. We've verified ownership and permissions, so it doesn't appear to be a simple filesystem issue.

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  cPRex Jurassic Moderator

  • August 06, 2026 15:44

  Update - our team has a fix in place and it is currently going through the QA process.

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