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  • cPRex Jurassic Moderator

    Hey there!  Ultimately this would be a question for them as their tool is leaving cruft after the uninstall.

    Can you let me know which page of WHM you're seeing this on?  Once I know that I may be able to come up with a workaround for you.

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  • JAB Creations

    Hi Rex! It's on the sidebar when I do a search:

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  • cPRex Jurassic Moderator

    Perfect - the following guide should get you in the general area where you'll likely find traces of the software:

    https://api.docs.cpanel.net/guides/guide-to-whm-plugins/guide-to-whm-plugins-uninstall-plugins

     

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  • JAB Creations
    • Edited

    Rex, thanks. So I saw absolutely nothing related to Backuply by Softaculous in /usr/local/cpanel/3rdparty/.

    I can't do the BASH scripts if I don't know what the plugin internally references itself as; how do I determine that? I've seen some pretty funky non-intuitive names in plenty of places in the past.

    Edit:

    [root@server ~]# grep -r "Softaculous" /usr/local/cpanel -s
    /usr/local/cpanel/Whostmgr/ACLS.pm:        # Softaculous is enabled and user has access

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  • cPRex Jurassic Moderator

    Do you still see anything in /var/backuply/?  You could also try the manual removal method outlined here: https://backuply.com/docs/getting-started-backuply-server/uninstall/#uninstall-in-cpanel

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  • JAB Creations
    • Edited

    The Linux grep command is insanely slow so I asked an LLM for suggestions on other directories where WHM files are located. Did a grep command on them, downloaded the following file:

    /var/cpanel/pluginscache.yaml

    I removed the Backuply / Softaculous nonsense and without having to restart anything I reloaded WHM and it disappeared from the sidebar, good!

    This will probably work for others who had to manually uninstall something like a plugin but cruft is left behind. Make a copy of the original file before modifying and re-uploading (or editing via SSH). There are several cache related files with "Backuply" in them though I now know how to remove plugin cruft in WHM.

    Edit: cPRex Saw your post after I posted this. No, no such directory. Turns out it was a WHM cache issue.

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  • cPRex Jurassic Moderator

    Well that's good - it likely would have cleared up by itself overnight, but glad you found it!

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  • JAB Creations

    The cache resets after one day? I removed Softaculous like a couple days ago but okay. I presume outright deleting cache files will mean WHM will automatically regenerate them? I'd recommend backing them up for anyone who would blindly try that idea out first though.

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  • cPRex Jurassic Moderator

    I would think that gets checked as part of nightly maintenance, but I could just be making that up.

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