Skip to main content

Safari Redirects Back to Login Page After Successful Authentication

Moein
  • Edited

Hi everyone,

A successful login on both macOS and iOS using Safari redirects the user back to the login page when accessing webmail via https://webmail.domain.com. The issue does not occur in Chrome.

If the alternative URL https://webmail.domain.com:2096 is used, everything works as expected.

Regards,
Moein

Comments

10 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  I'm not able to reproduce this issue in Safari on either iOS or MacOS Tahoe.  I'm wondering if there is an issue with the connection at your location that doesn't like that specific connection type - could you try the iOS device through a different network to see if that changes the behavior?

    0
  • Moein
    • Edited

    The issue has been reported by two different customers, one in France and another in Germany, and both experienced the same behavior. I was also able to reproduce it myself using Safari (Version 26.2 (21623.1.14.11.9)) on macOS as well as Safari on an iPhone.

    The affected server is running cPanel & WHM v134.0.37 (STANDARD) on Ubuntu 22.04.5, with the Reverse Proxy feature disabled. The issue happened after updating from 11.134.0.35 to 11.134.0.37.

    I tested another server running the same operating system and the same cPanel version, and it works without any issues. Therefore, I am wondering what could be causing this behavior on the affected server.

    0
  • cPRex Jurassic Moderator

    I'm honestly not sure what would cause this on just one machine.  Would you be able to create a ticket so this can be investigated directly on that system?

    0
  • Moein

    Thanks for your support. I created a ticket.

    0
  • cPRex Jurassic Moderator

    Could you share that ticket number here?

    0
  • Moein

    Sure, it is #96024270.

    0
  • cPRex Jurassic Moderator

    Thanks for that - I'm following along with that ticket on my end now.

    1
  • Rodrigo Lopes

    it´s happening here too... the same issue occours when user access the webmail on safari (macos and ios)

    0
  • cPRex Jurassic Moderator

    We've got our team looking into the ticket that Moein submitted so hopefully we'll find something there soon.  Rodrigo Lopes you are also welcome to create a ticket if you'd like.

    0
  • Moein

    Rodrigo Lopes I would recommend opening a ticket. My result was quite disappointing with the ticket until now, as I got links to non-related articles and at the end, I was provided the alternative method which I wrote in my ticket as a working alternative, but no solution (or a reason) to the real bug.

    The alternative is, as I mentioned here as well, using https://webmail.domain.com:2096 instead of https://webmail.domain.com.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post