cannot login to cpanel accounts from WHM clicking on cpanel logo

Mario Figge

• June 11, 2026 22:55

Hi,

This is different to the other similar thread. When click on cpanel logo from List Accounts, it requires the account user and password (the other thread mentions root login).

It is happening on 2 of 3 servers, version STABLE 134.0.37. Updated to 134.0.38 and no changes.

session_log with sensitive info edited:
[2026-06-11 19:38:56 -0300] info [whostmgrd] 186.158.xxx.xxx NEW XXXXXXXXXX:RE30U2Lq252VYu0t address=186.158.xxx.xxx,app=cpaneld,creator=root,method=handle_auth_transfer,path=xfercpanel
[2026-06-11 19:38:57 -0300] info [cpaneld] 186.158.xxx.xxx PURGE XXXXXXXXXX:RE30U2Lq252VYu0t loadsession

• 

  cPRex Jurassic Moderator

  • June 12, 2026 14:39

  Hey there!  If you perform the latest update to 11.134.0.39 this should be resolved now.  Can you try that and confirm?

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  Mario Figge

  • June 12, 2026 16:10

  Updated, and is solved. That was fast!
  I needed to manually restart cpsrvd on one of the servers, not the other.

  Thank you!

   

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  cPRex Jurassic Moderator

  • June 12, 2026 16:12

  Glad to hear it!

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  Mario Figge

  • June 12, 2026 20:18

  Sadly, it worked for a while, but is failing again. 

  [2026-06-12 17:13:35 -0300] info [whostmgrd] xxx.xxx.xxx.xxx NEW xxxxxxxx:mqwZs9RxMWPn61FI address=xxx.xxx.xxx.xxx,app=cpaneld,creator=root,method=handle_auth_transfer,path=xfercpanel
  [2026-06-12 17:13:36 -0300] info [cpaneld] xxx.xxx.xxx.xxx PURGE xxxxxxxx:mqwZs9RxMWPn61FI loadsession

  I am not sure if is relevant, but failing servers are hosted on OVH, while a Namecheap hosted server has not this problem.
  
  

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