Users unable to log into cPanel or Webmail

Koree

• June 17, 2026 01:59
• Edited

None of my users are able to log in.  Seeing this in the logs:

[2026-06-16 20:54:51 -0500] warn [cpaneld] proxy trust miss: X-Forwarded-For ignored; localhost peer [127.0.0.1:53226:127.0.0.1:2082] is not a verified trusted proxy (peer UID untrusted, or peer process lookup failed)
[2026-06-16 20:54:51 -0500] warn [cpaneld] proxy trust miss: replacing loopback HTTP_HOST with cpanel.korehosting.net
[2026-06-16 20:54:52 -0500] warn [cpaneld] proxy trust miss: X-Forwarded-For ignored; localhost peer [127.0.0.1:53238:127.0.0.1:2082] is not a verified trusted proxy (peer UID untrusted, or peer process lookup failed)
[2026-06-16 20:54:52 -0500] warn [cpaneld] proxy trust miss: replacing loopback HTTP_HOST with cpanel.korehosting.net
[2026-06-16 20:54:52 -0500] warn [cpaneld] proxy trust miss: X-Forwarded-For ignored; localhost peer [127.0.0.1:53254:127.0.0.1:2082] is not a verified trusted proxy (peer UID untrusted, or peer process lookup failed)
[2026-06-16 20:54:52 -0500] warn [cpaneld] proxy trust miss: replacing loopback HTTP_HOST with cpanel.korehosting.net
[2026-06-16 20:54:52 -0500] warn [cpaneld] proxy trust miss: X-Forwarded-For ignored; localhost peer [127.0.0.1:53264:127.0.0.1:2082] is not a verified trusted proxy (peer UID untrusted, or peer process lookup failed)
[2026-06-16 20:54:52 -0500] warn [cpaneld] proxy trust miss: replacing loopback HTTP_HOST with cpanel.korehosting.net
[2026-06-16 20:54:52 -0500] warn [cpaneld] proxy trust miss: X-Forwarded-For ignored; localhost peer [127.0.0.1:53272:127.0.0.1:2082] is not a verified trusted proxy (peer UID untrusted, or peer process lookup failed)
[2026-06-16 20:54:52 -0500] warn [cpaneld] proxy trust miss: replacing loopback HTTP_HOST with cpanel.korehosting.net
[2026-06-16 20:54:59 -0500] warn [cpaneld] proxy trust miss: X-Forwarded-For ignored; localhost peer [127.0.0.1:52422:127.0.0.1:2082] is not a verified trusted proxy (peer UID untrusted, or peer process lookup failed)
[2026-06-16 20:54:59 -0500] warn [cpaneld] proxy trust miss: replacing loopback HTTP_HOST with cpanel.korehosting.net
[2026-06-16 20:54:59 -0500] warn [cpaneld] proxy trust miss: X-Forwarded-For ignored; localhost peer [127.0.0.1:52428:127.0.0.1:2082] is not a verified trusted proxy (peer UID untrusted, or peer process lookup failed)
[2026-06-16 20:54:59 -0500] warn [cpaneld] proxy trust miss: replacing loopback HTTP_HOST with cpanel.korehosting.net
[2026-06-16 20:55:00 -0500] warn [cpaneld] proxy trust miss: X-Forwarded-For ignored; localhost peer [127.0.0.1:52434:127.0.0.1:2082] is not a verified trusted proxy (peer UID untrusted, or peer process lookup failed)
[2026-06-16 20:55:00 -0500] warn [cpaneld] proxy trust miss: replacing loopback HTTP_HOST with cpanel.korehosting.net
[2026-06-16 20:55:00 -0500] warn [cpaneld] proxy trust miss: X-Forwarded-For ignored; localhost peer [127.0.0.1:52444:127.0.0.1:2082] is not a verified trusted proxy (peer UID untrusted, or peer process lookup failed)
[2026-06-16 20:55:00 -0500] warn [cpaneld] proxy trust miss: replacing loopback HTTP_HOST with cpanel.korehosting.net
[2026-06-16 20:55:00 -0500] warn [cpaneld] proxy trust miss: X-Forwarded-For ignored; localhost peer [127.0.0.1:52452:127.0.0.1:2082] is not a verified trusted proxy (peer UID untrusted, or peer process lookup failed)
[2026-06-16 20:55:00 -0500] warn [cpaneld] proxy trust miss: replacing loopback HTTP_HOST with cpanel.korehosting.net

Any idea what might be going on?  Forgot to mention, I'm on 136.0.23

• 

  cPRex Jurassic Moderator

  • June 17, 2026 15:44

  Hey there!  It sounds like you're experiencing this issue:

  https://support.cpanel.net/hc/en-us/articles/41138720552087-Service-subdomains-webmail-cpanel-webdisk-whm-return-error-502-when-using-ea-nginx-as-reverse-proxy

  There is a workaround posted there, but we also plan to fix this permanently in the product.

  1
• 

  Koree

  • June 17, 2026 18:12

  I'm actually not using nginx on my system.  That being said, I tried what was in the article.  After apache restart and after a reboot, the problem persists.

  0
• 

  cPRex Jurassic Moderator

  • June 17, 2026 18:30

  Thanks for the extra details.  We have a few different cases opened in this area right now as we discovered issues with how proxies are handled, whether or not they are Nginx.  You could also be experiencing this, which we're still investigating:

  https://support.cpanel.net/hc/en-us/articles/41145021274007-Webmail-cPanel-failing-to-open-when-using-service-subdomain-Over-standard-port-expect-cpanel-service-subdomain-not-127-0-0-1

  If it doesn't sound like it's that either, it might be best to create a ticket so we can see exactly what your situation is.

  0

Please sign in to leave a comment.