We cannot receive or send mails most of the day
since around 20 days or so we can not receive or send emails for most of the day through our cpanel emails. I'm not really capable of these things but our company is really getting hurt from this. I've also tried logging in through roundcube and it sometimes returns with parsererror. Could you help how can I solve this?
Thanks and best regards to whoever sees this.
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Hey there! Where you reach out for help really depends on what level of access you have to the server. If you only have access to your cPanel account you would need to speak with your hosting provider. If you aren't sure who that is we have a guide at https://docs.cpanel.net/knowledge-base/cpanel-product/how-to-identify-your-hosting-provider/ that might help.
If you have full root access to the server I can point you in the direction of some log files you can examine, but it doesn't sound like this is the case.
Let me know and we can go from there.
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