Unable to generete AutoSSL certificate for a new account
Hi:
I created some hours ago a new domain in the server. However is not generating the SSL certificate with AutoSSL and Letsenscryput. When i run the process for this account shows me this error in the log:
Log for the AutoSSL run for “nartex”: Tuesday, October 20, 2026 7:36:29 AM GMT+0200 (Let’s Encrypt™)
7:36:29 AM AutoSSL’s configured provider is “Let’s Encrypt™”.
Analyzing “nartex”’s domains …
7:36:30 AM Analyzing “xxxxxxxxxxxxxxx.es” (website) …
7:36:30 AM User-excluded domains: 10 (nxxxxxxxxxxxxxx.es,....................)
ERROR TLS Status: Defective
Certificate expiry: 10/20/27, 5:18 AM UTC (364.99 days from now)
ERROR Defect: OPENSSL_VERIFY: The certificate chain failed OpenSSL’s verification (0:18:DEPTH_ZERO_SELF_SIGNED_CERT).
Impediment: COMPLETELY_EXCLUDED: All domains are excluded from AutoSSL.
7:36:30 AMSUCCESS This user’s SSL coverage is already optimal.
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Hey there! This indicates that AutoSSL is disabled for the domain. Depending on your level of access to the server you may need to follow the instructions here to adjust that globally on your machine:
https://support.cpanel.net/hc/en-us/community/posts/39914934549783-Impediment-COMPLETELY-EXCLUDED
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