cPJustinD

1. Community
2. Email
3. Email can be received but not send

Hey there! Can you run these commands via SSH and provide me the output? curl portquiz.net:25 traceroute -p 25 smtp.gmail.com This should verify that outbound connections over port 25 are working...

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• cPJustinD
• September 14, 2021 19:04
• 0 votes

1. Community
2. Developer Experience
3. How to add SFTP to the specific access folder?

So, we click FTP accounts. How to decide for FTPS? Here you would configure the FTP account as normal. When connecting via an FTP client, however, there should be an option to change the protoco...

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• cPJustinD
• September 17, 2021 13:54
• 0 votes

1. Community
2. Developer Experience
3. How to add SFTP to the specific access folder?

Unfortunately, there isn't any current functionality within cPanel or its bundled software that would restrict SFTP users to specific directories. This is due to directory structures of the users s...

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• cPJustinD
• September 15, 2021 14:27
• 0 votes

1. Community
2. Developer Experience
3. How to add SFTP to the specific access folder?

Hey there! Only the root user, SSH users, and cPanel users can connect to the server via SFTP. You cannot use an FTP account to connect via SFTP. Are you trying to create a new SFTP user, or are ...

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• cPJustinD
• September 14, 2021 13:13
• 0 votes

1. Community
2. Server Management
3. Remove EA 4 profile?

Hey there! You would need to move or delete the files you're looking to remove from within /etc/cpanel/ea4/profiles/. If the ea-profiles-cpanel is updated or reinstalled; however, this step will n...

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• cPJustinD
• September 14, 2021 12:58
• 0 votes

1. Community
2. Email
3. Domain exceeded max defers and failures per hour

Hello LifeSteala! The article shared by kodeslogic contains more information on max defers and failures per hour that I believe may provide a better understanding. Please review the information her...

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• cPJustinD
• September 14, 2021 12:42
• 0 votes

1. Community
2. Security
3. level 3 CA certificate expired in new certs for domain

I'm glad that we were able to help resolve the certificate installation! If you have any additional questions or concerns, please let us know!

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• cPJustinD
• September 15, 2021 19:58
• 0 votes

1. Community
2. Security
3. level 3 CA certificate expired in new certs for domain

Thanks for that! I do see that the ticket is under review. Please be sure to keep an eye out on your email for any updates. I'll be following the ticket as well.

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• cPJustinD
• September 15, 2021 14:29
• 0 votes

1. Community
2. Security
3. level 3 CA certificate expired in new certs for domain

Hello again. Thank you for that clarification. With that being said, I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what e...

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• cPJustinD
• September 13, 2021 19:04
• 0 votes

1. Community
2. Security
3. level 3 CA certificate expired in new certs for domain

Hi there! I am glad to hear that you were able to resolve the issue. If you encounter similar issues in the future, please let us know so that we can take a closer look!

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• cPJustinD
• September 13, 2021 18:52
• 0 votes