John Reyes
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Articles
Recent activity by John Reyes-
Unable to modify Email Routing for domains not associated with an account
SymptomsWhen attempting to modify Email Routing for a domain, the following error is returned:A fatal error or timeout occurred while processing this directive. [show] [close]When selecting "show",...
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404 error on TuxCare php-els repo: Failed to download metadata for repo 'php-els': Cannot download repomd.xml: Cannot download repodata/repomd.xml: All mirrors were tried
SymptomWhen attempting to update packages, you receive errors that resemble the following:CONFIG_TEXT: Errors during downloading metadata for repository 'php-els':- Status code: 404 for https://ipv...
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Missing PHP results in incomplete user NGINX configuration
SymptomsEa-nginx configuration rebuilds complete with an error similar to the following:The following user related errors need attention: User “user1”: Cpanel::Exception::FeatureNotEnabled=HASH(0x...
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An unresolvable hostname results in cpanel-exim being removed on Ubuntu servers
SymptomsYou will receive an error similar to the following during cPanel updates on Ubuntu servers using an unresolvable hostname.[2026-01-06 00:44:32 +0000] hostname: Name or service not known [...
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Account transfer or backup results in: The system failed to read up to 64 KB from a file handle because of an error: Is a directory
SymptomsWhen running an account backup or transferring an account to a new server using the Transfer Tool, you receive an error similar to the following:CONFIG_TEXT: Copy userdata...Cpanel::Excepti...
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Mailing Lists Manage feature loops indefinitely when Webmail is disabled in Feature List
SymptomsWhen the “Webmail” feature is disabled in a feature list used by an accounts package, selecting “Manage” for a mailing list in cPanel / Mailing lists will loop indefinitely with no reported...
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Security Advisor reports MySQL is configured to listen on all interfaces when using Imunify360 to close all ports except specified
SymptomsWhen setting Imunify360 Default Blocking Mode to "All closed, except specified" and not specifying port 3306 to close the port, Security Advisor reports the following:The MySQL service is c...
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Stats can be enabled for users when stats programs are disabled
SymptomsWhen Analog, Awstats, or Webalizer are disabled in "WHM / Tweak Settings / Stats Programs" tab, the "Available to Users" and "Active by Default" settings can still be enabled and saved in "...
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Checkallsslcerts fails with "400 (Bad Request)" for all service subdomains when using remote DNS
SymptomsThe following is returned when running /usr/local/cpanel/bin/checkallsslcerts for each service subdomain:CONFIG_TEXT: The system failed to validate domain control for the domain “cpanel.hos...
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Account and addon domain creation is delayed due to dnsadmin timeouts
SymptomsWhen creating a new account or setting up a new addon domain, the process takes longer than expected to complete, with no indication as to why.The following is logged to /usr/local/cpanel/l...