John Reyes
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Recent activity by John Reyes-
Why did my wildcard SSL not get installed on a new subdomain?
Question Why did my wildcard SSL not get installed on a new subdomain? Answer When adding new subdomains, an existing wildcard SSL certificate is automatically installed on each subdomain if ...
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cPanel update fails with: clamd conflicts with cpanel-clamav
SymptomsWhen performing a cPanel update, you encounter an error similar to the following.***** FATAL: Error testing if the RPMs will install: Test install failed: error: Failed dependencies: clamd ...
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Why am I receiving Permanent Block notifications when LFD blocks an IP address?
Please note that Way to the Web Ltd. (the company behind ConfigServer) has announced it will close permanently on August 31, 2025. However, their free scripts will remain available under the GPLv3 ...
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Create a New Account results in: You may not create a domain with a name that is the server’s hostname.
Symptoms When creating a new account, you received the following error: Account Creation Status: failed(XID td6agx) You may not create a domain with a name that is the server's hostname. De...
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How do I change the system default PHP version in WHM?
QuestionHow do I change the system default PHP version in WHM? AnswerThe system default PHP version can be changed in the MultiPHP Manager in WHM. This setting determines the PHP version assigned t...
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How to copy packages between cPanel servers
Introduction The Transfer Tool in WHM can be used to copy packages from another cPanel server. Please see our documentation for more details: Copy Packages Procedure Log into WHM on the destinat...
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Domain not resolving - WHOIS shows Domain Status: serverHold
Symptoms When visiting your domain in a browser, you may see: This site can't be reached.example .tld's server IP address could not be found. You will also see "Domain Status: serverHold" whe...
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/usr/bin/kcarectl -q --auto-update: The IP was already used for a trial license
Symptoms You may receive a cron notification with the following where IPAddress is your servers public IP and YYYY-MM-DD is the year, month, and day: The IP IPAddress was already used for a tri...
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How To uninstall KernelCare
Introduction You may follow the procedure below for instructions on uninstalling KernelCare. Procedure Access your server via SSH as the 'root' user Run the following command to remove KernelCar...
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How to automatically remove local backups when transporting backups to a remote destination
Introduction When using a remote backup destination in WHM >> Backup Configuration >> Additional destinations tab, you may not want to retain backups locally on the server to save disk space. Fol...