William Del Piero cPanel Staff
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Articles
Recent activity by William Del Piero-
JetBackup Restoration Guide
IntroductionThis article will guide you on how to restore a cPanel account with JetBackup. Procedure From within the JetBackup interface, select the Restore and Download tab. Choose Single Account....
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How to troubleshoot FTP connection issues in NAT servers
QuestionHow do I troubleshoot FTP connection issues in NAT servers? AnswerOne of the most common causes of FTP connection problems in servers using NAT (Network Address Translation) is having the p...
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What load average is considered high?
Question How can you tell whether your server's load average is high? Answer The solution would be to check the number of cores on the server. You can do so with the nproc command: [root@server ~...
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"The installation process was unable to synchronize cPanel & WHM" error
Symptoms In some cases, cPanel may fail to install due to the following error: (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to ht...
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How to Block an IP from logging into cPanel
Introduction This article aims to provide a guide for blocking an IP address from logging into cPanel. Procedure You can block an IP from logging into cPanel by adding it to the Blackli...
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How-To Update the TLS version of your server
Introduction This article will provide you with the paths within the WHM interface to adjust the ciphers and TLS protocols for your cPanel server. Procedure To update the SSL configuration for yo...
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AutoSSL fails with "You do not have a document root for the domain" errors
SymptomsWhen running AutoSSL for a user, you may encounter the following error during the HTTP DCV check:# /usr/local/cpanel/bin/autossl_check --user=cpaneluser.........Local HTTP DCV error (domain...
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How-To update your PTR record on a Hetzner Cloud server
Introduction This article aims to assist you with updating your server's rDNS/PTR record if you are using a Hetzner Cloud server. Procedure We recommend following the steps outlined in Hetzne...
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"Can't find any matching row in the user table" when changing passwords via WHM
SymptomsWhen changing a cPanel user's password via WHM at Home / Account Information / List Accounts or Home / Account Functions / Modify an Account, you will receive the following MySQL error:CONF...
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Why are emails still being forwarded after deleting a mail forwarder?
Question I removed an email forwarder within cPanel > Forwarders, but mail is still being forwarded to the email address within the forwarder. Why is this happening? Answer One common reason for ...