Ryland Robertson
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Articles
Recent activity by Ryland Robertson-
Unable to add ".bd" domain despite being added to the Public Suffix List.
SymptomsAttempting to add or create a ".bd" domain shows the following error:(XID rduzhf) The system cannot create the domain “example.bd” because it is a top-level domain or other public suffix. Y...
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Delay when publishing using Sitejet Builder.
SymptomsWhen publishing a website using the Sitejet Builder module, we are seeing a delay. DescriptionWe've opened an internal case for our development team to investigate this further. For referen...
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Unable to export private GnuPG secret key when using non-default server locale.
SymptomsWe are unable to export the GnuPG private key via cPanel’s Encryption module with the following error occurring:Error: The key failed to load due to an error: The system failed to export th...
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Error when using API function: “500 Security Policy requires exec termination.”
SymptomsWhen attempting to use an API function via API Token, we are seeing the following error occur:500 Security Policy requires exec termination. DescriptionThis issue occurs when the option "Li...
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"Invalid signature" error when using WHM's "Install cPAddons Site Software" module.
SymptomsWhen using WHM’s “Install cPAddons Site Software” module we are seeing the following errors occur:Signature verification failed for URL 'http://httpupdate.cpanel.net/cpanelsync/cpaddons/cPA...
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Two-factor Authentication (2FA) is reported as removed when using Team User.
SymptomsWe received a notification reporting that Two-factor Authentication (2FA) for a Team User was disabled after removing the associated email account. DescriptionWhen configuring a Team User, ...
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Apache 2.4.65 Update and Reverse Proxy 421
Problem A recent update in Apache 2.4.64 introduced a CVE fix related to SNI (Server Name Indication), which inadvertently caused "HTTP 421 Misdirected Request" errors in many common reverse proxy ...
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cPstrict is being loaded from an unsupported perl error on cPanel & WHM version 126.
Symptoms The following error is seen on cPanel & WHM version 126 via the cPanel error_log: cPstrict is being loaded from an unsupported perl (/usr/bin/perl) at /usr/local/cpanel/cPstrict.pm line 27...
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Removal of File Manager's "HTML Editor" tool from all supported versions of cPanel & WHM
SymptomsWhen using cPanel's File Manager, the "HTML Editor" tool is no longer available for editing. DescriptionFile Manager's "HTML Editor" tool utilizes the CKEditor software, which has been remo...
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Hostname history can prevent the current hostname's SSL certificate from being obtained when the previously used hostname's domain is rate-limited.
Symptoms When attempting to issue and install a new hostname SSL certificate we see our previous old hostname being rate-limited by Let's Encrypt which is preventing the issuance of a new SSL certi...