Ryland Robertson
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Recent activity by Ryland Robertson-
Store License Tiers
Note: Pricing valid beginning December 16, 2025cPanel & WHM license tiers are separated into Cloud Licenses (Available for VPS and Cloud Instances) and Metal Licenses (Available for Dedicated Serve...
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What's the importance of running scripts as the user?
Question What's the importance of running scripts as the user? Answer Scripts installed for a cPanel user's website should be run as the cPanel user, and not as the nobody user (which is what Apa...
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MailScanner service fails to start after updating to cPanel & WHM version 132.
SymptomsAfter updating to cPanel & WHM version 132, the MailScanner service is failing to start with the following errors being reported:systemd[1]: Starting MailScanner AntiSpam and AntiVirus... M...
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Email message headers "X-Ham-Reports" and "X-Spam-Reports" output is not readable.
SymptomsThe email message headers "X-Ham-Reports" and "X-Spam-Reports" are not readable due to encoding. DescriptionWe've opened an internal case for our development team to investigate this furthe...
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Why do I receive "PTY allocation request failed on channel 0" when attempting to use SSH or Terminal?
Question Why do I receive "PTY allocation request failed on channel 0" when attempting to use SSH or Terminal? Answer The error can occur for a number of reasons and has been noted to be fixed up...
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Nameserver error "Listening on HTTP socket failed: While binding: Address already in use"
Symptoms PowerDNS or BIND/named fails to listen on port 953. The following error is logged to /var/log/messages when using PowerDNS: Listening on HTTP socket failed: While binding: Address alread...
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Roundcube's custom Sent folder is reset to the default after recent updates.
Symptoms When logging into Roundcube via Webmail we noticed that our custom Sent folder has been reverted to the default location. Description We've opened an internal case for our development te...
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How do I enable and disable debug mode for cPHulk Brute Force Protection?
Introduction Sometimes when troubleshooting issues with WHM's cPHulk Brute Force Protection module it can be helpful to enable the debug mode to provide more verbose logging. Procedure To enable ...
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How do I change permissions on a file or folder?
Introduction How do I change permissions on a file or folder? Procedure Permissions can be adjusted for a file or folder using the chmod command. Example: chmod 755 /home/username/public_html/tes...
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Failed to check if server netblock is added to the cPGreyList trusted hosts: WHOIS lookup failed
Symptoms When accessing the WHM module Greylisting's "Trusted Hosts" tab, the following error is generated via the UI: Failed to check if server netblock is added to the cPGreyList trusted hosts: W...