jndawson
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Recent activity by jndawson-
How to edit customer error documents
Customer wants to edit error documents (cp_errordocument.shtml, 400.shtml, etc.) to add custom info. Changes aren't displayed; the default pages are rendered. We tried editing, same results. The on...
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How to redirect a dedicated IP address to the domain name
AnsweredWe have a customer who (for some reason) wants to have his dedicated IP redirect to his domain. We used the instructions in here: https://support.cpanel.net/hc/en-us/articles/360054147234-How-to-re...
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Where is the correct leapp?
We are prepping to elevate our CloudLinux 7 boxes to CL8. We've been following the provided elevate instructions (Installing the development environment " Leapp 0.15.1 documentation. Here's the re...
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IP blocked in firewall won't unblock
We have a customer that's been automatically FTPing a webcam file (that shows the local surf conditions) from IP 1.2.3.4 to 10.11.12.13 every 5 minutes for years. Suddenly, they started getting th...
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MySQL Service Status shows down while the service is running
One of our customer's cpanel boxes is running v.104.0.3 on Centos 7.9, system PHP is 7.4. They elected to upgrade MySQL to MariaDB 10.3 a couple of months ago. No issues until today when we started...
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How to add SRV records to existing zone
The answer must be somewhere, but I can't find it. We've run into this a few times, and it's a pain to address. We have an existing zone, but the auth is somewhere else, so the SRV records for ca...
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Will there be a Joomla Tool Kit?
Our customers are happy using Wordpress Tool Kit, but about 1/3 of our customers who use a CMS use Joomla. Plesk also has a Joomla Tool Kit.
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Website move to new server 404 error "script not found or unable to stat: /usr/local/cpanel/cgi-sys/ea-php56"
We've moved a non-wordpress website running on ea-php56 to a new server with ea-php56 installed with several sites happily using it (contrary to our suggestions). The site throws a 404 error and th...
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Customers confused when changing cpanel/mysql password, website fails
We have a customer that has been complaining about their site failing when they change the cPanel password. They finally realized that the mysql password was changing when they did so (props to the...
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Can incoming headers be rewritten?
We have an unusual request from one of our customers who is also a car dealer. (We have several dealerships - this is the only one asking for this). They have asked us to rewrite subject lines and...