Eetion Narcisse
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Recent activity by Eetion Narcisse-
How to check what's using the most memory in my server right now?
Introduction In some cases, you might want to check what's currently using up your servers memory. This can be done with the "top" command and the "ps" command. Procedure Using the top comman...
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cPanels Disk Usage screen incorrectly shows a directory as full
Symptoms When navigating to cPanel's Disk Usage screen, you'll be able to see one directory has a full blue bar. Description This blue bar does not represent how full a directory is. The size o...
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The public_html folder permission keeps getting reverted.
Question Why do the permissions on my public_html folder keep getting reverted after cPanel updates? Answer This is caused by updates to the EA4 packages on the server. When updates to EA4 ar...
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Do suspended accounts count towards the account limit for my license?
Question Do suspended accounts count towards the account limit for my license? Answer Yes. Suspended accounts count towards your license account limit.
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File Manager shows an empty directory for a linked folder
Symptoms When accessing a folder inside of File Manager which links to a location outside of the users' home directory, the directory shows to be empty. Description Symbolically-linked direc...
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In my server, where can I find the SSL certificate for my domain?
Question Where is the file for my SSL certificate located? Answer You may find the SSL certificate located in your server for your domain at the following location where the name of your actual d...
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How do I upgrade my operating system to a newer release?
Question How do I upgrade to a new version of my operating system? My Operating System vendor has released a newer major version, and/or my current Operating System has reached end-of-life and I wo...
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How can I find when an account package was modified to another plan?
Question How can I find when an account package was modified to another plan? Answer Per our documentation regarding cPanel log files (The cPanel & WHM Log Files), the information regarding ...
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MultiPHP Manager shows error message related to yum repository
Symptoms When accessing the MultiPHP Manager in WHM or cPanel, you might encounter a large red error notification that mentions an issue occurring related to yum. Typically you'll see keywords fr...
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Nameserver is not responding to queries but the named service is running
Symptoms When checking for DNS issues, you might find that your nameserver is not responding to queries even though the relevant zone file exists in the server and the named service is running. D...