Understanding a Request for Identity Verification When Placing an Order
If you encounter a screen notifying you that we will require Identity Verification while placing an order through the cPanel Store, it means that our fraud detection system flagged your order for review. This may occur due to various reasons, such as:
- IP address discrepancies
- Suspicious or mismatched billing information
- Unusual order patterns
When an order is flagged, it is temporarily held for manual review by our Customer Service team. You will want to click on the orange Verify my order button to proceed with the identity verification.
What Should You Do?
Click on the orange Verify my order button to proceed with the identity verification.
Once your order is approved, you will receive instructions to complete your payment and activate the order. Please do not submit a new order; instead, follow the steps provided in the approval message to avoid duplicate charges or processing delays.
Need Help?
If you have questions or concerns about your flagged order, please submit a request to our Customer Service Team
Comments
1 comment
Hi. We like to migrate asap, we paid for it.
Please help as soon as possible
Please sign in to leave a comment.