The cPanel Partner Portal (Manage2) and cPanel Store are upgrading to use the WebPros account single sign-on system. This new system will unify logins across WebPros brands, ensuring a simple and secure authentication process for everyone.

Frequently Asked Questions

Question: What is WebPros Account?

Answer: A secure single sign-on system designed to simplify access to WebPros-brand accounts. 

Question: Who can use WebPros account login?

Answer: All cPanel Partners and cPanel Store (Direct) customers must use WebPros Account to login to their accounts.

Question: If I’m a store user, is anything changing? 

Answer: Yes. Starting on July 21st, 2026, cPanel Store users are now required to log in using WebPros Account (WPA) rather than their previous cPanelID credentials. Your account data, licenses, and purchase history are all preserved - only the login method is changing.

Question: I got a trial license, and now I want to buy a full license.  Do I need to create a WebPros account login? 

Answer: Yes. A WebPros Account is now required to log in to the cPanel Store. Create one at account.webpros.com using the same email address as your trial account. Your trial and any existing licenses will be linked automatically once you sign in.

Question: What is changing for cPanel Store customers?

Answer: The cPanel Store is switching its login system from cPanelID (id.cpanel.net) to WebPros Account (account.webpros.com). This is the same single sign-on platform already used by cPanel Partners, and on other WebPros products. Your account data, licenses, and purchase history are not affected.

Question: Do I need to create a new account?

Answer: No. If you already have a WebPros Account with the same email address as your Store account, just sign in using those credentials. If you do not yet have a WebPros Account but have a Store account, your WebPros account will use the same login information as your Store account. Please login as normal.

Question: I already have a WebPros Account. Which password do I use?

Answer: Use your WebPros Account password. Your old cPanelID / Store password is no longer used for login.

Question: My WebPros Account email address is different from my Store email address. What do I do?

Answer: Your WebPros Account email must match the email on your Store account for automatic linking. You have two options: (1) Update the email on your WebPros Account at account.webpros.com to match your Store email, or (2) update your email under your store account to match your WebPros account email.

Question: How do I reset my password?

Answer: Use the 'Forgot password' link on the WebPros Account login screen at account.webpros.com. Your password is now managed by WebPros Account, not directly by the Store.

Question: What happens to my licenses and purchase history?

Answer: Nothing changes. All existing licenses, subscriptions, and purchase history remain exactly as they were. The upgrade only changes how you log in.

Question: I use account.cpanel.net to submit support tickets. Is anything changing there?

Answer: Yes. The ticket system at account.cpanel.net now also uses WebPros Account for authentication. You will be redirected to WebPros Account when you log in. Any password reset options on that page will also redirect to WebPros Account.

Question: I'm getting 'Invalid credentials' or I can't log in after the upgrade. What should I do?

Answer: If you are attempting to log in using your store.cpanel.net credentials and are encountering an error, please use 'Forgot password' on the WebPros Account login screen, or contact our support team at support.cpanel.net.

Question: Will my cPanelID account still work after the upgrade?

Answer: No. Once the upgrade is complete, cPanelID (id.cpanel.net) is retired for Store users and will redirect you to the WebPros Account login page. All authentication goes through WebPros Account going forward.

Question: Is my data secure during the change?

Answer: Yes. The upgrade process links your existing Store account to WebPros Account. Your original account data is never deleted during or after the upgrade. WebPros Account includes security improvements over the legacy cPanelID system, including email-verified account creation.

Question: What is changing for cPanel Store customers on July 21st, 2026?

Answer: The cPanel Store is switching its login system from cPanelID (id.cpanel.net) to WebPros Account (account.webpros.com). This is the same single sign-on platform already used by cPanel Partners, and on other WebPros products. Your account data, licenses, and purchase history are not affected.

Question: I want to make a purchase through the WHM or cPanel product.  How do I do that? 

Answer: There are no changes to the WHM and cPanel product purchase processes at this time.  Just log into your server, click the link for the product you want to buy, and follow the prompts.    

Question: If I’m a partner, is there anything I need to do differently to log in? 

 Answer: Yes. Do not enter your email and password into the cPanel ID form. Instead, click the “Partner Login” button. This button will take you to the WebPros Account Login screen, and you can  enter your email and password there.  

Question: I’m a partner, and I already have a WebPros account login with the same email address as my Manage2 login.  Which password do I use? 

Answer: The existing WebPros account password.

Question: I'm a Partner who uses Plesk KAPC as well as Manage2. What do I need to do?

Answer: If you’re an existing partner who has to log in to both Plesk KAPC and cPanel Manage2 and you want to use the same WebPros credentials, you can go to WebPros and change your email address there to the one matching the Manage2  user email.

Question: I’m a partner, but I do not yet have a WebPros account login.  What do I do? 

Answer: You will need to create an WebPros account login so that it can be linked to your Manage2 account. To create a WebPros account login, click here and select “Create WebPros Account” in the top right corner. You will want to make sure that you are using the same email address as your Manage2 account.

Question: I'm a Partner, and I am receiving the error "No Matching User" when I use the Partner login button. What do I do? 

Answer: Your Admin for your Partner account will need to create a Manage2 account for you under your company. The Manage2 account and the WebPros account must use the same email address. 

Question: I’m a partner, and I use the the Manage2 API.  Is anything changing with it? 

Answer: No, you will continue to use your existing Manage2 password to authenticate with the Manage2 API. However, going forward your WebPros account password will not be synchronized with your Manage2 API password.  This means that when you change your password in WebPros account, the Manage2 API password will stay the same.  To update the Manage2 API password, use the API Password field on the edit user page in Manage2.