Symptoms
After installing the 360 monitoring software on the server, you may find that it doesn't load any information and temporarily the response below will appear in a dialogue box:
Error: [POST] "https://api.monitoring360.io/metrics/get-metrics-data": 404Additionally you may find that the "Sign up" button for 360 monitoring does not complete the sign in, and after completing the sign in process in it loops back to the initial "Sign up" page.
Description
This can occur if the 360 monitoring application is not configured correctly and is missing configuration information necessary for the cPanel software. We have seen this occur when the 360 monitoring software is installed via the agent360.sh script, which is intended to configure this for Plesk as well as servers not using a Control Panel. For cPanel this software needs to be installed via Pip directly.
Workaround
You will need to uninstall the version of 360 monitoring installed via the agent360 script. The script below was created to do this.
sh <(curl https://raw.githubusercontent.com/plesk/kb-scripts/master/360-monitoring-uninstall/360-monitoring-uninstall.sh || wget -O - https://raw.githubusercontent.com/plesk/kb-scripts/master/360-monitoring-uninstall/360-monitoring-uninstall.sh)Afterward you will need to install the software using the steps within the article here:
How to install 360monitoring on cPanel
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